Director, Software Engineering

Director, Software Engineering:

This role will be instrumental in leading the development and implementation of new features and workflows built on the ServiceNow platform. You’ll drive application development and lead operational and technical projects, while implementing an efficient software development lifecycle.

You’ll need excellent organization and problem-solving skills, and your primary goal is to develop high-quality software that is aligned with our constituents' needs and goals.

What You Will Do:

• Manage projects and tasks assigned to the ServiceNow Application team.
• Develop and implement the strategic vision for ServiceNow support and development, ensuring alignment with development best practices.
• Evaluate business and technology requirements to determine the best outcome within ServiceNow.
• Be the subject matter expert on ServiceNow and determine the best way to integrate external systems into the ServiceNow technology footprint.
• Manage, mentor, and develop the team, providing guidance and support to help them achieve their objectives. Monitor resource allocation and performance across all levels, ensuring optimal utilization of personnel and resources.
• Partner with business analysts and users to understand business requirements for administration, configuration, and support for maintenance or enhancement of existing systems.
• Identify gaps in existing technology based on business capability roadmaps and determine the best way to fill the gap using existing or new applications.
• Ensure applications are implemented and configured to meet business and technical requirements as well as best practices.
• Evaluate existing development processes and look for opportunities to streamline workflow and improve outcomes.
• Oversee change management processes, ensuring smooth transitions and minimal disruption to services. Ensure that all changes and updates are thoroughly tested, documented, and meet quality standards before deployment.
• Monitor customer satisfaction levels, addressing concerns and implementing improvements to enhance service delivery.
• Manage budgets for support operations and project initiatives, ensuring efficient and effective use of resources.
• Track and analyze key performance indicators (KPIs) for both support and project activities.
• Provide regular reports to senior leadership, highlighting achievements, challenges, and areas for improvement.
• Participate in special projects or perform other duties as required.

Qualifications:

• Bachelor’s degree in computer science or equivalent.
• Extensive experience with JavaScript.
• Minimum of 7+ years developing in ServiceNow.
• Minimum 5+ years leading ServiceNow teams.
• Familiarity with Agile/iterative development methodologies.
• Real-world experience digitizing business processes leveraging ServiceNow.
• Experience developing systems integrations via APIs.
• Experience with ServiceNow in law firms is a plus.
• Must be collaborative and team-focused with a high level of organizational, communication, and interpersonal skills.