Why work with BancBridge?
Surrounded by the Santa Monica Mountains and a bike ride from Malibu surf, BancBridge is energized by a professional and family-oriented team that allows you to be your personal best and achieve new heights in satisfaction while living and working in one of the best communities in the world.
We offer a progressive work environment where we value innovation, nurture creativity, and reward success! Although our dress code is casual, our attitude is not. Our products are used by the largest financial institutions and corporations in the world who deserve the best. As part of the BancBridge team, you are encouraged to achieve, innovate, take risks, build quality relationships among colleagues and clients, and enjoy the process. In return, BancBridge prospers, and new opportunities are created for even greater personal achievement.
BancBridge recognizes that everyone has personal goals for career and household. We support the pursuit of these goals through a focus on individual achievement. This mutual dynamic is what drives our growth and leadership in the market we serve.
We invite you to join our innovative, fun, and inspiring team. BancBridge offers a comprehensive benefits package including a stock option plan.
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Westlake Village, California
Job Description
A Technical Support Engineer champions BancBridge client production issues through the organization from problem definition, research, analysis, resolution, and escalation. Primary responsibilities include responding to production events, analysis of configuration settings to solve Implementation and Customer Service Fulfillment issues, and escalating issues to the appropriate department.
SCOPE: Tasks will be obtained, analyzed, and monitored through the daily working queue tracking system. One-on-one meetings will be performed and yearly performance reviews.
Analysis should be performed when requested or in times of failure.
Effectively communicates in meetings, in written form, and in one-on-one conversations with clients, peers, supervisors, and others. Interface with third-party vendors as needed to resolve production problems. Document work so that instructions and descriptions can be understood and re-used. Accept and provide 1st level technical support for escalated incidents from Customer Service and Implementation. Must be able to multi-task and handle shifting priorities and timeline pressures. Ensure accurate and all necessary information is provided within the incidents escalated. Work on critical production events, providing technical analysis and insight into the current condition of the problem reported. Participate in the subsequent analysis to determine the source of the issue and a recommended plan to avoid it in the future. Create and distribute documentation of technical procedures in reference to troubleshooting, diagnosis, and resolution of issues to the Technical Support Team for future knowledge and quick resolution to similar situations. Participate in the planning and coordination of new product deployment and enhancement projects to ensure that Production Support is prepared to service the product. As appropriate and requested, Associate Technical Support Engineers will provide assistance, including performing conference calls with other departments and customers.
Required Skills
Two to five years of related experience in a technical support environment. Financial institution knowledge is required. Basic experience with C++, UNIX, CGI development, HTML, and JavaScript is a requirement. Must possess a highly technical understanding of software development and associated processes. Must have excellent oral and written communication skills, a strong customer orientation, and good organizational skills. Individual must be process-oriented, self-motivated, and somewhat creative. Effectively presents information and responds to questions or inquiries from supervisors, customers, coworkers, coordinating personnel, etc. Uses vision to view screens, create, review, and modify work. Uses keyboard effectively. Sits for long periods of time.
Job Location: Westlake Village, CA, US.
Position Type: Full-Time
Email:
NOTE: Please do not send attached resumes. Only text in the email will be accepted.
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