Jira ITSM Administrator/Engineer (100% Remote)

Jira ITSM Admin/Engineer (100% Remote)

Optomi, in partnership with an industry leading is seeking a Jira expert for a major client. This role will be a remote, contract-to hire opportunity.

Responsibilities:

• Build initial ITSM configuration, Customer ticketing, Automation for ticket responses and workflows
• Ability to utilize service modules that are included in Jira ITSM license and maximize investment in the tool
• Enhance and streamline Jira ticket management processes and Confluence pages to support internal development teams.
• Utilize design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
• Support and configure JIRA plugins as required
• Customize functionalities within Jira, Confluence, ITSM, Bitbucket

Apply today if your background includes:

• Previous experience setting up and configuring Jira for an organization
• Experience creating workflows and automating ticketing processes in Jira
• Experience using additional plug-ins or other features included in Jira
• Ability to work cross functionally with different teams and business units utilizing Jira
• Previous experience implementing ITSM standards and processes with Atlassian/Jira
• Any experience doing any kind of Jira migration (data center or cloud) is a plus