Principal Associate, Process Manager (Platform Engineering)

Plano 3 (31063), United States of America, Plano, Texas

Principal Associate, Process Manager (Platform Engineering)

As a Platform Engineering Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing our associate technology experience. You will work directly with our platform engineering teams responsible for associate endpoint devices (Mac/Windows/PAM), primarily assisting our team to ensure we deliver modern endpoint solutions that are frictionless, secure, and empower associates to do their best work while managing global solutions on endpoints across the globe. We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position.

• Coordinate associate technology initiatives with stakeholders, engineers, and end users
• Develop and coordinate end-user and support communications across the enterprise
• Create playbooks, help files, technical documentation for end users and support teams
• Track issues and raise concerns to the engineering lead(s)
• Design, implement and maintain key metrics used to measure progress
• Contribute to roadmap planning and business reviews
• Contribute to and help lead team stand ups
• Organize and schedule enterprise-impacting changes with engineering team
• Support engineers with documenting and tracking product issues across the enterprise
• Drive process improvements to ensure solutions are modern, frictionless, and secure
• Manage and drive consistency across Platform Engineering teams
• Coordinate cross-team inquiries, respond directly and escalate to engineering team as needed
• Cover compliance and operational risks, develop risk management strategies

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Process management, Product operations, or Product delivery
• At least 1 year of Continual Improvement experience

• Bachelor's Degree
• 3+ years of experience with Jira or similar Project Management software
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• 2+ years of experience working with platform engineering teams
• 3+ years of experience in Process management, Product operations, or Product delivery
• 3+ years of experience in financial, banking, data, and technology areas