Intern - Operations Engineer - Summer 2025

About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.Legal StatementIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.The RoleLumen offers a fully immersive, 10-week summer internship program. Our interns demonstrate curiosity, innovation, and a passion for advancing technology. We believe that empowering our people and helping them reach their full potential is essential for the long-term success of both Lumen and our customers.Program dates: May 30 – August 8, 2025.LocationThis position is fully remote/ work from home.The Main ResponsibilitiesDay-to-Day Responsibilities:Script Development: Write, test, and maintain Python scripts to automate telecom-specific tasks such as configuration changes, or data analysis.Troubleshooting and Support: Respond to automation-related issues and provide quick resolutions. Collaborate with team members to diagnose and fix problems.Collaboration: Work closely with the team to understand project requirements, contribute to code reviews, and actively participate in group discussions.Documentation: Maintain comprehensive documentation of all scripts, processes, and best practices. Ensure that scripts are well-documented for future reference.Continuous Learning: Dedicate time each day to learning and skill development, staying up-to-date with the latest automation tools, scripting languages, and telecom industry trends.Week 1: Orientation and SetupIntroduction to the team, company policies, and tools.Set up the development environment with necessary software (e.g., scripting languages, automation tools).Begin training on Lumen systems, network architecture, and existing ATS automation scripts.Week 2-3: Learning and Skill DevelopmentIn-depth training on Python scripting, focusing on Lumen resources and APIs.Start learning about automation tools such as Itential/Ansible.Week 4-5: Script DevelopmentBegin scripting small automation tasks under supervision.Collaborate with team members on existing projects, contribute to code reviews, and refine scripts.Week 6-7: Project InvolvementWork on assigned automation projects independently.Attend team meetings to discuss project progress and challenges.Week 8-10: Advanced Scripting and TroubleshootingAssist in troubleshooting and resolving automation issues in live environments.What We Look For in a CandidateProgram eligibility is contingent on the candidate’s commitment of the entire 10-week program. No exceptions will be made.Required qualificationsEnrolled at a 4-year accredited college or university, rising senior level education status at the start of the internshipGraduating August 2025 – May 2027Preferred fields include bur not limited to: Computer Science, Information Technology, Electrical Engineering or related fieldIntern must be able to work 40 hours per week during the 10-week program (May 30 – August 8, 2025)US work authorization is requiredProficiency and understanding of:Programming Languages: Proficiency in Python is essential, as it's a primary scripting language for automation tasks. Familiarity with other scripting languages like Bash or PowerShell is a bonus.Automation Tools: Knowledge of automation tools such as Ansible, Puppet, Terraform, or Chef is preferred. Experience with any of these tools is a significant advantage.Networking: Understanding of basic networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) is beneficial.Linux/Unix Systems: Familiarity with Linux/Unix operating systems and command-line interface (CLI) is important, as many automation tasks are executed on these platforms.Version Control: Experience with version control systems like Git is a plus, as it helps in collaborative scripting projects and code management.Preferred qualificationsProblem Solving: Strong problem-solving skills and the ability to troubleshoot and debug automation scripts and tools.Documentation: The capability to create clear and concise documentation for scripts, processes, and best practices is highly valued.Team Collaboration: Effective communication and teamwork skills to collaborate with colleagues on scripting projects and problem-solving.Continuous Learning: Eagerness to learn and adapt to new technologies and tools in the rapidly evolving field of automation and scripting.Attention to Detail: Being meticulous and detail-oriented is essential to ensure the accuracy and reliability of automation scripts.Project Management: Basic project management skills to plan, organize, and execute automation projects efficiently.CompensationInternship compensation ranges depend on each individual’s level of education, geographic location, and experience/qualifications aligned to the role.Hourly Based Pay Range:Min: $26.00/hourMax: $43.00/hourWhat to Expect NextAfter completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.Application & Interview Timeline:October – First Round Interviews with top, qualified candidatesNovember - Interview panel with work teamDecember - All Summer 2025 offers will be extended by end of monthRequisition #: 335193Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :26Salary Max :43This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. ( be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline10/26/2024