Technical Support Engineer - HTTP/DNS/SSL

Available Locations: Lisbon or Remote Portugal

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Core products: DNS, SSL, CDN, Load Balancing, etc.

Examples of desirable skills, knowledge and experience

• You have previous experience working as part of a team in a customer-facing role.
• You have experience solving HTTP, DNS and other networking-related problems.
• You understand how the Internet works.
• You have experience working in a support role where you thrived every time you resolved a ticket.
• You are comfortable communicating through various support channels and always put the customer first.
• You are a motivated self-starter and always looking to expand your existing skillset.

Bonus Points

• You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin.
• You are familiar with Cloudflare and have a site actively using our platform.
• You have experience with Cloudflare Workers or JavaScript.
• You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump).
• You are familiar with Nginx, Apache, IIS or any other web servers.
• You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers.
• You have worked with PostgreSQL, MySQL, MS SQL or other database servers.
• You have experience with Video encoding and streaming solutions.