Engineering Office Manager
Requisition ID: 2024-58749
Category: Engineering
Job Location: US-FL-Miami
Property: The Elser Hotel & Residences
Compensation Type: Yearly
Company Overview: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry, with a portfolio of global properties representing an aggregate asset value exceeding $20B.
Location: The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami, offering 646 fully furnished rooms/residences and extensive amenities.
Overview
The Engineering Office Manager is responsible for clerical, administrative, and other duties to assist in the smooth operation of the reporting department while providing attentive, courteous, and efficient service to all guests.
Responsibilities
- Answer telephone and email messages. Respond accordingly.
- Maintain and stay abreast of the latest computer programs/innovations (as applicable).
- Open and distribute mail.
- Filing of all pertinent correspondence in a timely manner.
- Type all correspondence pertaining to the department.
- Maintain adequate inventory of office supplies.
- Responsible for the smooth operation of the office.
- Type and distribute meeting minutes.
- Maintain trace file as needed.
- Manage data in spreadsheets and reports.
- Keep records and reports up to date.
- Inventory control and ordering.
- Organize and generate schedules.
- Supervise other staff and delegate responsibilities.
- Carry out clerical duties, including answering phones and preparing documents.
- Room inspections.
- Placing rooms in and out of service.
- Placing service calls.
- Familiar with operating systems: Opera, Synergy, BMS.
Qualifications
- High School diploma or equivalent required; experience in a hotel or related field preferred.
- At least 2 to 3 years of progressive experience in a hotel or related field preferred.
- Computer knowledge/skills required.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and in writing with all levels of employees and guests.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel-required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Highgate Hotel Standards and regulations.
- Maximize efforts towards productivity and assist in implementing solutions.
- Must be effective in handling problems and anticipate operational needs.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
Compensation Range: $22 - $25 per hour
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