The Opportunity
We are looking for a highly skilled and motivated Senior Quality Engineer to lead a team of test engineers and create strategic plans for quality and test engineering processes, reporting, and metrics.
This role will support our Long-Term Care business in delivering solutions that enhance seamless and engaging experiences for our customers, producers, and employees, by leveraging digital platforms and solutions.
Office locations: Boston-USA (ideally) or Toronto-Canada or Waterloo-Canada
Work Arrangement: role requires to be Hybrid - 3 days in Office, 2 days from Home
Key Responsibilities:
- Develop and implement a comprehensive Quality and Test Engineering Strategy aligned with our QA transformation roadmap.
- Lead a team of Quality Engineers to drive use of best practices and adherence of end-to-end test engineering processes, career coaching, and direction to cultivate high-performing teams.
- Collaborate closely with cross-functional stakeholders, IT leadership, development teams, and business stakeholders, to understand requirements and priorities.
- Build strong relationships and partnerships across the organization to drive adoption of emerging QE capabilities, best practices, and innovative solutions.
- Define key quality metrics and KPIs to measure the effectiveness of QA processes and identify and implement areas for improvement.
- Lead and actively participate in agile leadership ceremonies to effectively plan and execute work.
- Drive a culture of quality and continuous improvement across the organization.
Required Experience / Qualifications:
- Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field.
- 7+ years of hands-on experience in software testing, including the development and maintenance of automated tests using frameworks and technologies such as Selenium, Cucumber, K6, TestNG, REST Assured, Appium, WebDriverIO, and tools or frameworks.
- 7+ years’ experience in a senior-level QA role, with a focus on leading QA transformation initiatives.
- Experience in at least one Programming Language such as C#, Java, Go, JavaScript, .NET, Node.js/React, or Python.
- Competence with Cloud Computing, e.g., Azure, GCP, AWS, Salesforce.
- Expertise in testing APIs, i.e., REST, GraphQL and network connectivity.
- Strong leadership and team management skills, with the ability to inspire and motivate team members to achieve excellence.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
- Strong analytical and problem-solving abilities, with a track record of driving results and delivering business impact.
Nice to have Qualifications:
- Experience in implementing quality management frameworks, methodologies, and best practices (e.g., Agile, DevOps, CI/CD).
- Demonstrated experience in defining and measuring key quality metrics and driving performance improvements.
- Experience in coding and/or testing Artificial Intelligence capabilities is advantageous.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
Primary Location: Boston, Massachusetts
Working Arrangement: Hybrid
Salary range is expected to be between: $102,200.00 USD - $189,800.00 USD
Know Your Rights: Family & Medical Leave | Employee Polygraph Protection | Right to Work | E-Verify | Pay Transparency
Company: John Hancock Life Insurance Company (U.S.A.)
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