Lead UX Designer – GenAI Experiences

Lead UX Designer – GenAI Experiences

We are currently seeking a Lead UX Designer to join our AI and ML Design team to help lead our effort of delivering GenAI-powered experiences for Capital One associates and customers. This role will partner with other Capital One designers, product managers, and tech experts across multiple lines of business to design exceptional GenAI-powered experiences while also developing GenAI-powered experience design best practices. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do:

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with a variety of technology, product, and business teams across lines of business to uncover customer and business needs for GenAI-powered experiences — then translating them into intuitive and engaging digital experiences.
• Translating complex ideas into understandable concepts that evolve and enhance product experiences.
• Engaging in portfolio prioritization to help set the strategy and product road map for the team.
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition.
• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing.
• Championing prioritization of design-centered product enhancements grounded in research and analysis.
• Working with partners and teams across various geographies.
• Embracing and advocating for an experience mindset.

Discovering & Delivering

• Developing and evangelizing Design for GenAI best practices, principles, and patterns that all designers across Capital One can leverage.
• Demonstrating familiarity with designing for GenAI-powered experiences and design tools to deliver concepts and enable successful collaboration across teams.
• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
• Driving end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies.
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
• Planning and facilitating workshops with internal and external stakeholders to align with business needs.
• Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines.
• Storytelling and presenting visual concepts to various stakeholders.
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

Basic Qualifications

• At least 5 years of experience with User Experience design.
• Experience designing and implementing GenAI-powered experiences.
• Experience designing and implementing chat experiences.

Preferred Qualifications

• Experience developing design principles and best practices.
• Experience evaluating GenAI-powered experiences.
• Experience with responsible AI best practices.
• Experience designing for cross channel experiences.
• Comfortable working with a variety of business partners and delivering outcomes.
• Familiarity with design and prototyping tools, such as Sketch and/or Figma.
• Familiarity with working in an established design system.
• Experience managing a cross-functional team.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Design
San Francisco and San Jose, California (Hybrid On-Site): $210,900 - $240,700 for Sr. Manager, Design.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to