Senior Cloud Collaboration Engineer - Workplace Technology

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Cloud Collaboration Engineer for Collaboration & Workplace Technology, you'll lead operations and engineering globally, ensuring seamless experiences across multiple locations. Your role encompasses managing collaboration spaces, reservations, digital signage, and employee portals while strategically driving product development. Strong communication, stakeholder management, and adaptability are critical. We value candidates skilled in leveraging data for performance metrics and integrating AI solutions to boost productivity and creativity.

This position is an individual contributor role reporting to the Senior Manager, Network Engineering and Collaboration Platform.

Responsibility

• Manage employee-facing digital products such as collaboration endpoints, AV systems, workplace platforms, and security measures
• Act as the product lead for workplace technology, overseeing system configurations, diagnosing and resolving issues, and analyzing solutions for business support
• Drive workplace technology product development cycles, ensuring timely delivery of new features and AI-driven improvements that enhance productivity and creativity
• Administer collaboration spaces, reservations, digital signage, and employee portals to optimize workplace productivity and user experience
• Cultivate a product mindset centered around customer and business needs, using data for performance metrics and proposing innovative solutions
• Define and track Key Performance Indicators related to workplace technology, such as system uptime, user satisfaction scores, time to resolve issues, and adoption rates of new features
• Participate actively in sprint planning and refining processes
• Deepen understanding of business processes, use cases, integrations, and data flow to prioritize productivity enhancements
• Collaborate closely with business users to prioritize bug fixes, enhancements, and AI-related features
• Use data insights to optimize operational processes and propose strategic improvements
• Be strategic and tactical in translating initiatives into detailed execution plans for workplace technology enhancements

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree in Computer Science or related technical field, or equivalent experience
• 8+ years of relevant experience
• 5+ years of experience with SaaS Collaboration and Workplace technologies
• Experience and proficiency in collaboration platforms like Zoom Workplace, Calven, Genesys CX, Google Workplace, with expertise in Zoom Rooms
• Experience in system design, problem-solving, and seeing tasks through to completion
• Experience with AI technologies and their application in driving productivity and creativity across collaboration technologies
• Experience in roadmap planning, scrum practices, and backlog management

Preferred

• Consistent track record of establishing effective business partnerships internally and externally
• Strong interpersonal, written, and verbal communication skills
• Ability to work independently, lead numerous projects, and communicate effectively with peers, partners, and supervisors

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $134,900 - $216,975 base salary

Washington and New York (including NYC metro area): $129,000 - $190,550 base salary

This role is also eligible for bonus, equity and benefits .

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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