Senior Field Support Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!

Job Description

As a field service engineer, you will be asked to travel throughout your assigned service area with a company vehicle to build customer relations and apply your technical expertise to on-site projects as you oversee field service deliverables, establish operational quality, and assure customer satisfaction. You will provide customer support by performing on-site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system, and serve as company liaison with customers on administrative and technical matters for assigned projects. You can expect day and overnight trips. You will report to the Territory Services Manager and work on the west coast of the US. Your work will be primarily remote, with travel to customers within the region.

Your Responsibilities:

1. You will perform project management functions for customer projects including needs identification, scheduling, tracking, and reporting.
2. You will provide services to support the installation, startup, maintenance, and operation of automation control systems and advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks, and the individual products that comprise these systems.
3. You will evaluate and approve operational quality of system equipment and serve as company liaison to the customer for multiple topics.
4. You will participate in the establishment, measurement, and achievement of customer satisfaction metrics.
5. You will develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
6. You will need to communicate with Rockwell Automation and customer management regarding project details.

The Essentials - You Will Have:

1. Bachelor's Degree in Engineering or Technology field.
2. Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
3. The ability to travel 50% of the time.
4. A valid driver's license.

The Preferred - You Might Also Have:

1. Bachelor's Degree in Manufacturing, Industrial Automation, Engineering, or Technology-related field.
2. Typically requires a minimum of 5 years of related experience.
3. 5+ years of experience in industrial automation in Pharmaceutical, Food & Beverage, Metals, Water/Wastewater or others.
4. PLC programming experience, using RSLogix 5, 500, 5000, and FactoryTalk Studio software.
5. Studio5000, ControlLogix, CompactLogix experience.
6. PowerFlex products and applications.
7. Ethernet/IP, Stratix Switches experience.
8. Servo/Motion control experience.
9. Low Voltage PowerFlex Drives or Medium Voltage Drives experience.
10. Multiple networks, including EtherNet, ControlNet, and DeviceNet experience.

What We Offer:

1. Health Insurance including Medical, Dental, and Vision.
2. 401k.
3. Paid Time off.
4. Parental and Caregiver Leave.
5. Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

To learn more about our benefits package, please visit .

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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For this role, the Base Salary Compensation is from $99,520.00 - $149,280.00 with an annual target bonus of 5% of base salary. Our benefits for the US can be found here . Actual pay will be based on factors such as skills, knowledge, education, and experience.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

Rockwell Automation is an Equal Opportunity Employer, including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404 7427.