.Net Developer

• W2 Contract only - No C2C - No 3rd Parties
• Local Candidates Only

Contract Length: 12 months

Overview: Seeking a full-time Sr. Dev Support person. This role is primarily focused on project integrations for applications and related systems. This position assists with identifying, evaluating, implementing, and managing support requests and/or project tasks across the organization in a technical environment. Decision-making responsibilities require independent analysis, evaluating, interpreting and determining non-standard solutions depending on job level.

Primary Job Duties:

Development – 60%

This position assists in the implementation, maintenance, and support of essential applications.

Duties included are:

• Provide technical development tasks to integrate applications into the Organization's Enterprise Application environment.
• Perform configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
• Coordinate update releases and other system changes, contribute to implementing break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
• Ensure activities are consistent with established service portfolio policies, procedures, standards, and guidelines.
• Collaborate across a matrix management environment with different department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
• Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in creating estimates and timelines.
• Handle simultaneous requests of varying complexity from within the Organization.
• Adhere to Change Management policies and protocols established by the Organization, particularly related to implementing production system changes

Tier I and II Support - 25%

• This position assists in providing technical support, which includes the use of the Organization's incident/change order system and the following activities: follow up on resolved/closed tickets to ensure customer satisfaction.
• Support hardware and software issues over the phone, in person, and/or remotely.
• Provide resolution and assistance for current operating systems (Windows 10).
• Deploy new or rebuilt computers and technology equipment based on the Organization and agency security and operational policies.
• Provide answers to end-users by researching answers, assist with training, and guide users through corrective steps by direct assistance.
• Collaborate with Network, Application, Database, and Server teams to resolve issues during system upgrades and outages.
• Respond to and correct computer system (hardware) related issues in cooperation with the Organization’s Deskside support team.
• Provide resolution, assistance, and limited training to standard supported applications:
• Productivity Software
• Internet Browser applications
• Antivirus-Security programs
• Proprietary applications and systems
• Receive and/or log service incidents into the ticketing system. Reassign incident tickets related to other Information Technology Groups for further support.
• Document system architecture in Visio, Word, and Excel.
• Use established tools to track hardware and software assets.
• Share new documentation/information with the Service Desk or appropriate IT groups.
• Assist in ensuring systems are patched and updated using enterprise tools in accordance with policies and procedures.

Organizational and Project Commitment - 5%

• The position assists in implementing projects. This includes participating in team meetings, implementing project tasks, and tracking time.
• Attend and complete all internal provided training and take advantage of professional development with manager approval.
• Share new knowledge with the team.
• Due to budget limitations, training may not always be funded. The position is encouraged to seek free training online or through the Organization.

Other Duties as Assigned - 5%

MINIMUM QUALIFICATIONS:

Education and Experience:

• Bachelor’s degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, other related technical degrees.
• 3 years of professional experience in an occupational field related to the work assigned to the position, including deskside services support and systems administration in an enterprise environment.

Substitutions:

• Familiarity of software development methodologies, standards, coding best practices and general debugging procedures.
• Experience with SQL Server and Oracle databases.
• Familiarity with using SQL, PL/SQL, or T-SQL. .NET languages, HTML, and Web Architecture.

DUTIES AND RESPONSIBILITIES:

• Design, code, and test computer software in a .NET framework.
• Perform application development for software debugging, scripting, source control, and change requests.
• Utilize SQL server on a VB.NET platform. Support and maintain configurations to in-house applications.
• Additional appropriate experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis.
• Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education.

Preferred Qualifications:

• Experience supporting any of the following disciplines: Public Safety Applications, Law Enforcement, Records
• Experience administering/supporting Microsoft Office, Windows 10, and Active Directory
• Experience with Web design using Google Sites
• Experience working with and managing multiple priorities and tasks with follow-through
• Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
• Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network.
• Knowledge of ticket-based incident support systems.
• Must possess excellent customer skills.
• Possess the aptitude to determine the most efficient and effective methods to meet work assignments.
• Demonstrate time management skills.
• Demonstrate the ability to work with direct supervision.
• Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
• Demonstrate the ability to work in stressful environments with project deadlines.