Principal Application and Infrastructure Engineer - On Site

Principal Application and Infrastructure Engineer - On Site

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

The Principal Application and Infrastructure Engineer will be responsible for ensuring the availability and optimal performance of a wide variety of hosting services, and the infrastructure on which they run. This includes providing support for our cloud systems running Linux and Windows. This position will work closely with upper management on designing, implementing, documenting, and supporting new hosted services that further the goals of the business. Key components of your job will include implementing process improvements, automating tasks, enforcing compliance standards, and ensuring efficient and timely delivery of SaaS services.

This role will provide leadership through mentoring and technical expertise for other members of the team. This is a fast-paced environment undergoing a rapidly changing landscape of technologies. The ability to provide leadership through mentoring and technical experience for the team and the company is key to success.

Responsibilities:

• Design, develop, and implement cloud-based solutions for PrismHR’s SaaS platform.
• Manage and maintain applications and cloud infrastructure in both AWS and Azure.
• Automate provisioning with tools such as Puppet and Terraform.
• Provide support to the Engineering teams to facilitate development and testing activities.
• Identify, diagnose, and resolve full application stack problems, end-to-end, including network connectivity, traffic utilization, authentication, SSL, and application debugging.
• Perform standard system administration duties including server installation, system/application installation, patch management, log analysis, and customer account setup.
• Create and maintain comprehensive documentation related to server and public cloud components, and application configurations.
• Evolve the use of automation, IaC, and configuration management.
• Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan.
• Assist in capacity planning activities, including creating and presenting technical specifications and requirements for purchasing new servers and networking equipment.
• Participate in after-hours upgrades, maintenance troubleshooting, and on-call availability as needed.
• Function as a project lead to ensure major projects are kept on track and key deliverables met.
• Function as a team lead and mentor junior personnel.

Qualifications:

• Bachelor’s degree in Computer Science, MIS, or Engineering.
• 7-10 years of relevant experience in a technical discipline.
• Experience with Docker, Kubernetes, or running containers on PaaS.
• Experience with automation and IaC tools such as Puppet and Terraform.
• Experience working in a GitOps/DevOps environment.
• Experience troubleshooting application configurations and diagnosing operational issues.
• Ability to prioritize effectively and work independently in a fast-paced environment.
• Solid understanding of public cloud concepts and services in AWS and Azure.
• Experience supporting security/compliance programs such as SOC1, SOC2, or PCI.
• Excellent problem-solving and effective research skills.
• Strong customer service skills and communication are a must.
• Experience with Palo Alto NGFWs and F5 Load Balancers is a plus.
• Dedication and willingness to work alternative schedules when necessary.
• Industry certifications are strongly desired: Red Hat (RHCSA/RHCE), Windows (MCSA / MCSE), or Azure/AWS certifications.

Reporting to this position:

No direct reports, but must be able to function as a team lead to coordinate activities on major projects.

PrismHR is a fast-paced SaaS company that provides customers with a cloud-based payroll process software application. PrismHR also offers professional services including system implementation consulting, custom configurations, and training.