.NET Developer

Job Description

Our Client is seeking a full-time Sr. Dev Support person primarily focused on project integrations for Applications and related systems. This position assists with identifying, evaluating, implementing, and managing support requests and/or project tasks across the organization in a technical environment. Decision-making responsibilities require independent analysis evaluating, interpreting, and determining non-standard solutions depending on job level.

This position assists in the implementation, maintenance, and support of essential applications for the organization. Duties include:

• Provide technical development tasks to integrate applications into the Enterprise Application environment.
• Perform configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
• Coordinate update releases and other system changes, contribute to the implementation of break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
• Ensure activities are consistent with established service portfolio policies, procedures, standards, and guidelines.
• Collaborate across a matrix management environment with IT and other department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
• Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.
• Handle simultaneous requests of varying complexity from within IT.
• Adhere to Change Management policies and protocols established by IT, particularly related to implementing production system changes.

This position assists in providing technical support to the organization, which includes the use of IT's incident/change order system and the following activities:

• Follow up on resolved/closed tickets to ensure customer satisfaction.
• Provide support for hardware and software issues over the phone, in person, and/or remotely.
• Provide resolution and assistance for current operating systems (Windows 10).
• Deploy new or rebuilt computers and technology equipment based on OIT and agency security and operational policies.
• Provide answers to end-users by researching answers; assist with training and guiding users through corrective steps by direct assistance.
• Collaborate with Network, Application, Database, and Server teams to resolve issues during system upgrades and outages.
• Respond to and correct computer system (hardware) related issues in cooperation with IT’s Deskside support team.
• Provide resolution, assistance, and limited training to standard supported applications:
• Productivity software
• Internet Browser applications
• Antivirus-Security programs
• Proprietary applications and systems
• Receive and/or log service incidents into the ticketing system. Reassign incident tickets related to other Information Technology Groups for further support.
• Document system architecture in Visio, Word, and Excel.
• Use established tools to track hardware and software assets.
• Share new documentation/information with Service Desk or appropriate IT groups.
• Assist in ensuring systems are patched and updated using enterprise tools in accordance with IT policies and procedures.

• The position assists in implementing projects for the organization. This includes participating in team meetings and implementing project tasks and time tracking.
• Attend and complete all internal provided training and take advantage of professional development with manager approval.
• Share new knowledge with the team.

Bachelor’s degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, or other related technical degrees.

Three years of professional experience in an occupational field related to the work assigned to the position, including Deskside Services support and Systems Administration in an Enterprise Environment.

• Familiarity with software development methodologies, standards, coding best practices, and general debugging procedures. Experience with SQL server and Oracle databases. Familiarity with using SQL, PL/SQL, or T-SQL, .NET languages, HTML, Web Architecture.
• Duties and Responsibilities: Design, code, and test computer software in a .NET framework. Perform application development for software debugging, scripting, source control, and change requests. Utilize SQL server on a VB.NET platform. Support and maintain configurations to in-house applications.
• Additional appropriate experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis.
• Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education.

• Experience supporting any of the following disciplines:
• Public Safety Applications
• Law Enforcement
• Records
• Experience administering/supporting Microsoft Office, Windows 10, and Active Directory.
• Experience with Web design using Google Sites.
• Experience working with and managing multiple priorities and tasks with follow-through.
• Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
• Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network.
• Knowledge of ticket-based incident support systems.
• Must possess excellent customer skills.
• Possess the aptitude to determine the most efficient and effective methods to meet work assignments.
• Demonstrate time management skills.
• Demonstrate the ability to work with direct supervision.
• Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
• Demonstrate the ability to work in stressful environments with project deadlines.