Field Service Automation Engineer (San Diego, CA)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

The Field Service Engineer Automation is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty, securing retention, and driving value expansion at assigned accounts.

Territory/Location

• This position is a remote position.
• Qualified candidates must currently live in the San Diego, CA area.
• Travel up to 30%.

What You’ll Work On

• Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues.
• Perform proactive service support activities to maintain system performance.
• Determine level of urgency of service support requests; develop recommendations and implement solutions.
• Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plan and prioritize customer visits and activities.
• Prepare, schedule, and execute training events with customers.
• Coordinate order, delivery, and billing of products and/or services in assigned accounts.
• Responsible for Service Contract Sales at assigned accounts.
• Partner with Enterprise Account Manager to develop account-specific lab strategy.
• Understand competitive landscape of assigned accounts or territory.

Required Qualifications

• Associates Degree or equivalent experience.
• 2 years of relevant experience with instrumentation utilized in a laboratory environment.
• 2 years of experience interfacing with customers.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $31.55 – $63.15/hour.