What you can expectThe Engineering operations are the driving force behind the seamless functionality and continuous availability that define the platform's unparalleled user experience.About the TeamThe team manages telecom infrastructure that connects Audio Conferencing, Zoom Phone and Zoom Contact Center. By employing robust operational and monitoring strategies, they guarantee the stability and security of Zoom's infrastructure, allowing millions of users worldwide to connect effortlessly.ResponsibilitiesSupporting Zoom’s SIP based products and global carrier services.Working closely with Carrier Ops, DevOps, and Networking teams for deploying and testing carrier trunks.Working with Solution Engineer, Customer, and Engineering teams for designing and implementing SIP Connected Audio (SCA) solutions.Being Tier - 3 level support for carrier connectivity issues.Leading troubleshooting and escalation efforts with service providers.Initiating and implement product enhancements to improve routing efficiency and service reliability.Designing and implement monitoring systems for trunk status and utilization.Building real-time monitors to detect carrier issues, config alerting, analyze trends, and aid in troubleshooting.Manage multiple projects and meet deadlines while maintaining a high level of customer satisfaction.Follow the operational process and take rotational on call work.What we’re looking for5+ years working within the Telecommunications industry whether for a Carrier or having managed Carriers.3+ year’s experience working at or with Enterprise level companies.Have a deep level understanding of SIP, RTP, RTCP, TLS, SRTP, and related technologiesHave a solid familiarity with TCP handshake, Wireshak, packet capture, Spearline, SIP call flows, TLS configurations and troubleshooting.Have a good understanding of various SBC platforms and telephony softwares (e.g., FreeSwitch, Ribbon SBC, PSX, and OpenSIP).Have a good understanding of voice quality as it applies to packet loss, jitter, MoS, QoS.Have proficiency in BGP network routing protocol and VoIP architecturesFamiliarity with Jira, Confluence, Kentik, Linux, and Networking protocols.Having experience in ELK, Grafana, Splunk and other monitoring/scripting tools is a plus.Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more informationAbout UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.Salary Range or On Target Earnings:Minimum:$94,600.00Maximum:$218,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/04/24Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote