Job Title: Application Support EngineerJob Location: Phoenix, AZTraining: 2-3 weeks will be 10 am - 7 pm EST WEEKEND (Night) Shift: EST Work hours Fri/Mon - 11:00pm ET - 7:30am ET. Sat/Sun - 7:00pm ET - 7:30am ET.Job Summary: Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Job Responsibilities: • Perform design tasks and develop components of application and technical architecture • Develop test cases and data • Execute tests for the application or technical architecture components, work with other programmers, designers, and architects to meet application requirements and performance goals, participate in code reviews, inform the technical architect and project manager of any issues that may affect any other areas of the project, fix any defects and performance problems discovered in testing, document the application to facilitate maintenance. • Assists with selecting appropriate platforms, integrates and configures solutions. • Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives. • May provide consultation on common issues and best practices for junior staff. • Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered. • Ensures quality of project deliverables while maintaining compliance with relevant standards and processes. Required Skills: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Basic ability to work independently and manage ones time. • Basic knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery. • Basic ability to troubleshoot issues and make system changes as needed to resolve issue. • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. • Knowledge of computer development software across multiple platforms. Education/Experience:• High School Degree and Bachelors degree (computer science, software engineering, or relevant field) or equivalent work experience required. • Entry level to 3 years experience required Job Description Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to PNCs SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software. Responsibilities | SRE • Monitor systems and infrastructure to maintain operational and performance levels • Rotational on-call responsibilities • Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents • Anticipate potential problems before they become impacting and collaborate to determine solutions • Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution • Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction • Build automation to manage the SRC operations and eliminate/minimize manual functions and toil • Collaborate with Application/Infrastructure support engineers and operations teams • Engage in post-incident reviews for improvements and determining the cause to prevent recurrence Required Knowledge, Skills, and Abilities Possess a breadth and depth of technical and management knowledge Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate Working knowledge across technology the following support areas: - Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash) - Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching - understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills - Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments - Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat - Mainframes: JCL, CICS SYSPLEX - Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification - Workflow and Knowledge Management: ServiceNow - Collaboration Tools: TrueSight, Jira, and ConfluenceProcess: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean) Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues ITIL fundamentals - Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management Soft Skills • Adaptability to prioritize criticality to incoming incidents; high volume environment • Capable of balancing multiple projects • Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures • Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges • Strong skills addressing production critical incidents • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels • Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion • Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments Education / Experience Bachelors degree in Engineering, Computer Science, or related field required (or equivalent experience 2 years experience supporting a large enterprise centerPlease apply to the job posting if you have the matching skills and experience, and of our team members will reach out to you.System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.