Senior Supplier Quality EngineerRequisition ID: 65764Date: Sep 29, 2024Location:Phoenix, Arizona, USDepartment: QualityDescription:At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.Job Summary:In this role, the Senior Supplier Quality Engineer will support Operations Quality to ensure suppliers deliver products which comply with requirements and specifications. This role will be a key liaison between Operations Quality, Global Quality, and suppliers. They will drive improvement in the supply chain through resolution of supplier nonconformances, identification of supplier quality improvement activities, and implementation of quality strategies and objectives. They will partner with Operations Quality and Procurement to maintain and improve the Supplier Management System which includes supplier audits, supplier corrective actions, and supplier performance. They will contribute to the development, establishment, and maintenance of supplier quality engineering methodologies, systems, and practices. Working in multi-functional teams, they will be responsible to guide technical evaluations, analysis, and related data acquisition processes to ensure quality objectives are achieved. Additionally, this role will identify and implement improvements within the Quality Management System. The Senior Supplier Quality Engineer will be a strong advocate for product, process, and system quality at all stages of product realization.The Senior Supplier Quality Engineer will also execute transactions in relevant GMP systems (MasterControl, SAP, Share Point) and other relevant quality functions as applicable including site audit support.Essential Duties and Responsibilities:Exhibit a strong “quality first” mentality and ensure that product and process quality are held to the highest standard.Partner with Global Supplier Quality, R&D, and Procurement to resolve supplier nonconformances and issue supplier corrective actions.Responsible for all aspects of quality of supplied components and assemblies.Audit suppliers and contract manufacturers.Define, monitor, and manage supplier quality metrics.Develop and deploy quality strategies, programs, and roadmap for contract manufacturers and critical suppliers.Responsible for developing Supplier Score Cards.Support the Procurement team in conducting routine QBR of critical suppliers by providing quality metricsPartner with organizational leaders and industry peers to drive quality initiatives, systems, and methods implementation to meet quality objectives.Represent company with suppliers to articulate quality systems, review issues, provide feedback and enforce corrective / preventive actions.Partner with Operations Quality to provide guidance on incoming inspection process.Support the supplier selection process.Partner with Engineering team to recommend solutions to defects and problems.Meet company and departmental goals in the continuous improvement of all products, services, and processes, including the West QMS.Provide direction and support for technical and design review activities as a Quality representative Supplier SME.Work cross-functionally with individuals, project, and extended teams to provide guidance and ensure success of projectsAttend program meetings as required as part of extended program teamsAuthor and review supplier related QMS procedures and work instructionsSupport QMS activities including CAPA, Failure Investigation, Non-Conformance assessment, audit findingsWorks with minimal supervision to evaluate gaps and lead projects to close themEstablish routine communication strategies for project tracking and prioritizationDrive continuous quality improvement projectsAdhere to all company policiesFollow all safety rules and safety proceduresMust observe all good housekeeping practicesOther duties as assignedBasic Qualifications:Bachelor Degree in Engineering or related technical disciplineMinimum 5 years of related experienceExpertise in quality management tools. Standards, policies, and procedures – APQP, PPAP, MSA, SQC etcRelevant work history and/or experience may be considered in lieu of degreeStrong working knowledge of quality systems such as ISO 13485, 21 CFR 820, ISO 14971Working knowledge of supplier quality management from product development to mass production.Strong project management skillsExcellent written and oral communication skillsExcellent critical reading and writing skillsMust have effective problem solving and interpersonal skillsAbility to work independently, multi-task and thrive in fast-paced environmentProblem solving including root cause failure analysis methodsProficient in statistical software, Windows OS, Microsoft Office Suite including Word, Excel, and Power PointAdhere to relevant SOPs as per Company policy as they are related to the position covered by this Job DescriptionAble to comply with the company’s safety policy at all times.Preferred Knowledge, Skills and Abilities:ASQ certification (CQE or CQA)Green or Black Belt certificationGraduate degreeStrong project management skillsPrevious experience with MasterControl, SAP, Share Point, TeamcenterExperience with IATF16949, ISO 60601, ISO 62366, ISO 11607 a plusTravel Requirements:Must be able to travel up to 25% of the timePhysical & Mental Requirements:Adaptable to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.Must maintain the ability to work well with others in a variety of situationsMaintain high attention to detail, accuracy, and overall quality of workMust be able to multi-task, work under time constraints, problem solve, and prioritizeAbility to make independent and sound judgmentsObserve and interpret situations, analyze and solve problems#LI-KR1West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.