Senior Software Engineering Manager

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.



Job Title: Senior Software Engineering Manager

Location: Frisco, TX (hybrid)

Position Summary

We are seeking an experienced technology leader to join our team. In this role, you will manage a global team responsible for delivering customer solutions.

Key Responsibilities

• Manage the Customer Delivery Team in its region.
• Responsible for all turnkey managed services engagements from a delivery perspective.
• Manage objectives from the management team and articulates to the team.
• Coordinate and prioritize team assignments.
• Recruit and onboard engineers with HR support.
• Maintain peak performance sessions that include metrics monitoring, coaching, and developmental goal progress.
• Drive continual process improvement initiatives with the team.
• Implement technical instructions to engineering, professional services, and operations teams.
• Act as a liaison between support, operations, professional services, ATM development, and payments teams.
• Assist and support professional services and account teams in their customer relationship.
• Work as a primary stakeholder on customer delivery with NCR Atleos.
• Manage staff to diagnose and resolve technical issues associated with a range of ATMs (Automated Teller Machines) globally located in its region.
• Responsible for frontline ServiceNow Ticket review and assignment across the team.
• Create and distribute custom reporting to management.
• Monitor and research ill-performing ATMs as part of continuous improvement initiatives directed by management.
• Provide direct assistance for mass outages and communicate with other operational teams and upper management on a plan of action to mitigate and repair issues.
• Understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the customer’s needs (internal and external) professionally.
• Complete individually assigned tasks by management.
• Coach team members.
• Provide training to varied audiences.
  
  

Basic Qualifications

• Undergraduate degree in Computer Science or Engineering and/or equivalent experience.
• 8+ years of experience in ATM software.
• Experience managing Windows-based Desktop solutions.
• 6+ years of experience in transaction processing platforms, especially Postilion.
• 6+ years of experience in defining technical expectations, system requirements, and project effort estimations.
• 6+ years of experience in ATM technology infrastructure, including ATM Terminal Software, NDC, 912, Load set Development, CEN/XFS, ATM Security, and operation of ATM software platform management tools.
• Must be analytical, flexible, innovative, and self-motivated.
  
  

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full Time Employee Benefits Include

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k
  
  

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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