Continue is seeking a supportive Customer Success Engineer to ensure organizations achieve their goals when adopting our open source and enterprise products. In this role, you will use your strong social and technical skills to help organizations progress from just a few individuals playing with Continue to an entire engineering team that loves and uses it daily.
About you
Please keep in mind that we are describing the background that we imagine would best fit the role. If you don’t meet all the requirements, but you are confident that you are up for the task, we absolutely want to get to know you!
- You follow a deliberate, rigorous process to understand and debug problems with your customers and product team
- You are curious to learn more about large language models, Helm charts, vLLM, context providers, Kubernetes, ELT, Ollama, development data, SSO, networking, fine-tuning, etc.
- You know how to adjust your approach when speaking to and working with developers at startups, C-Suite executives at Fortune 500 companies, and everyone in between
- You want to go beyond the traditional boundaries of customer success and help with sales engineering, architecting solutions, and site reliability engineering
What you will do
We’re a startup, so you’ll have to be ready to do whatever is required to accomplish our mission. However, you can definitely expect to:
- Provide technical support to customers by promptly troubleshooting and removing blockers
- Create and manage customer success plans to ensure smooth product adoption and steady progress toward our shared milestones
- Develop custom integrations, scripts, configurations, reports, and other automations to adapt our products to the diverse needs of our customers
- Represent the voice of the customer internally by establishing feedback loops with the product team to result in a more mature product that requires fewer workarounds