Hardware Engineer - III

About the Role
Cruise is looking for a Senior Field Engineer for the Commercial Operations team to help us scale our autonomous fleet and support commercialization. This is not a typical Engineering role! It sits at the intersection of hardware, software, and AV technology, acting as a liaison between engineering and operations to ensure the successful operations of our fleet. If you want to play a critical role in an autonomous future, let's chat!
What you'll be doing:

• Investigate and resolve a wide variety of hardware, software, operational, and system-level issues, both vehicle-specific and fleet-wide
• Conduct root cause analyses across sophisticated issues affecting hardware, software, integration, and the vehicle system
• Develop processes and training for Vehicle Technicians to tackle lower-level troubleshooting and repairs
• Operationalize continuous improvement strategies into the design, operation, and maintenance of the autonomous vehicle based on field findings
• Balance operational needs with engineering requirements to maintain impeccable safety record and high uptime
• Work cross-functionally to develop tools for tracking, reporting, and diagnosing issues; automate where possible

What you must have:

• BS or MS degree in Electrical, Automotive, Industrial, Robotics, Semiconductors, Telecommunications or similar Engineering field
• 4 years of work experience on a system level across firmware on electromechanical modules and compute systems
• Experienced in interfaces between the vehicle platform, actuators, vehicle software, and communication network
• Capability to adapt, operate, and act decisively in an ambiguous environment
• Ability to articulate technical issues and solutions to all levels of the business, within and beyond the engineering communities
• Passionate about self-driving technology and its potential impact on the world

Bonus points!

• Experience working with 24x7 operation of a fleet
• Automotive and/or AV industry experience with sensors, compute, electrical, CAN, and base vehicle systems
• Programming skills for purposes of automated testing and data processing (e.g., scripting, SQL)

Day-to-day responsibilities include:
- Support development of ADSC and Network Switch products within the Compute and Networking Department.
- Provide support to and communication with JDM partner companies to assure effective coordination with in-house team-members.
- Assist in building Taiwan-based product development engineering team as required to optimize effectiveness of on-shore functional teams.
- Develop and recommend coherent strategy for collaboration between US-based and offshore engineering team members with JDM partners and key suppliers.
- Manage and oversee off-shore team-members to assure actions support on-time design, development, test, manufacture and delivery of products meeting all product specifications.
- Recommend sustaining organizational structure and participate in assuring smooth hand-off to permanent in-house management team.
- Drive best practices within the team and create tools which encourage their use across the company
You should apply for this role if you have the following qualifications:
- 5-10 years of industry experience in developing hardware systems
- 5-10 years of direct experience in working with contract manufacturers (CM) in build to print and build to specification engagements
- 5-10 years of experience in full lifecycle management of hardware programs in consumer, telecom, datacenter, aerospace, or automotive industries
- Mix of hands-on skills and vendor management experience in mission-critical product development environments
- Data driven decision making ability
- Strong cross-functional communication and collaboration
- Ability to learn quickly, starting with little information and quickly becoming an expert in your domain
- BS or MS in Engineering or related discipline or equivalent combination education