Solutions Engineer

The Solutions Engineer will be responsible overseeing the implementation, project management, and product ownership of client-facing needs, including implementations, feature requests, and Integrations/APIs. This role will ensure seamless delivery of solutions, managing all aspects of the product lifecycle, from concept through execution, to meet the strategic goals of Kimedics and our customers.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Solution Delivery

• Lead the end-to-end delivery of software solutions related to client implementations, features and integrations, ensuring they meet client requirements and are delivered on time and within budget
• Coordinate with cross-functional teams to define, design, and ship new features and enhancements
• Ensure the technical feasibility of UI/UX designs and work with developers to ensure high-quality implementations

Project Management

• Plan, manage, and track project activities, timelines, and deliverables for implementations, new feature requests and integrations
• Develop and maintain project plans, schedules, and budgets
• Identify and mitigate project risks and issues
• Communicate project status and updates to stakeholders, including clients and senior management
• Continued process improvement looking for ways to improve go live checklists, automation and speed to delivery

Product Ownership

• Build product requirements and project plans for all client facing solutions including implementations, new feature requests and integrations including writing detailed requirements and user stories for features
• Act as the primary point of contact for clients regarding implementations, product features, integrations, and APIs
• Work closely with engineering, marketing, sales, and support teams to ensure successful product launches and customer satisfaction related to client solutions products
• Product expert of the system to be able to interface with a variety of stakeholders including sales, customer success, architecture and development to ensure communication of the product solutions
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Be an expert with respect to the competition as it relates to product development and positioning strategies

Client Engagement

• Build and maintain strong relationships with clients, understanding their business needs and ensuring the successful adoption of our solutions.
• Provide expert guidance on best practices for implementing, integrating and utilizing our products.
• Support sales related to deep dive demos, product solutioning and RFP responses related to the product
• Support the product roadmap and product ownership of large-scale custom customer integrations
• Improve Product Solution Value/Experience by converting customer feedback into actionable product improvement requirements related to customer solutions projects

SECONDARY FUNCTIONS (IF APPLICABLE)

May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

Communicates with external vendors and service providers as needed

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

• Bachelor's degree related to Business, Computer Science, or MIS college or university degree is required
• 5+ years product or implementations/ project management experience with B2B software products, ideally related to healthcare or workforce management
• Experience working with clients in designing and executing on integrations and APIs (like Workday, Bullhorn, Salesforce)
• Agile, Scrum, and/or PMP certification preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Experience with SQL
• Excellent communication - skills both oral and written with ability to effectively and tactfully communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, client development staff, product management staff, and development staff)
• Ability to build and maintain relationships with potential clients
• Solid critical thinking and creative problem-solving skills
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Flexibility and adaptability to change
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality
• Extremely organized with ability to handle multiple, competing tasks and priorities
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from the underlying true business problem/needs
• Above average observational skills to collect data and validate information
• Familiarity with UX/UI design principles.
• Very detailed oriented and comfortable working with complex project plans and defining development level requirements for those projects/products
• Highly diligent, comfortable with ambiguity and solving complex problems, and flexible with willingness to stretch comfort
• Experience in healthcare and workforce management strongly desired to understand critical workflows of our customers
• Nice to have experience – developer background

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements
• May be able to sit or stand
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization