Our client, a globally-known sports and entertainment brand, is looking to add a Collaboration Engineer to their team. The work will be primarily done onsite in Frisco, with the flexibility to work at other sites regularly as needed (Arlington) and support events that are held nights and weekends.
This role is fully onsite, not remote or hybrid in nature. It is a full-time, (very) long-term hourly contract position where you can be W2 (with medical benefits, PTO, Paid Holidays, etc.) or as an independent consultant. To be considered, you must be a US citizen or Green Card holder with native English-speaking proficiency and communication skills. No 3rd party candidates will be considered.
Client is seeking a motivated individual to join their infrastructure team as a Collaboration Engineer. This position will be part of a dynamic technical team that designs, implements, and maintains our voice and collaboration environment.
ESSENTIAL DUTIES AND RESPONSIBILIITES:
- Design and implement Cisco Collaboration platforms (Webex, Webex CC, Cisco UCM/Unity)
- Monitor and maintain Cisco Collaboration platforms (Webex, Webex CC, Cisco UCM/Unity)
- Provide support for Cisco Webex Conferencing Solutions (Webex Room Kits, Webex devices, etc.)
- Ensure Cisco Collaboration environment is up-to-date and utilizing new and emerging technologies
- Configure and maintain Cisco Voice Gateways
- Configure and maintain Cisco CUBE Routers
- Perform basic Cisco route/switch configuration and troubleshooting
- Create and update documentation related to collaboration environment; may include network diagrams and data flows
- Perform maintenance tasks, including software upgrades
- Assist with event support as needed (Weekends, Nights)
- Monitor various platforms for any incidents/alerts that may be assigned
- Other duties as assigned
JOB REQUIREMENTS:
- 4+ Years Cisco Collaboration Experience
- CCNA Certification Required
- CCNP Collaboration Certification or Equivalent Experience strongly preferred
- Ability to troubleshoot IP and cabling/Layer 1 issues
- IP Network Knowledge
- Experience with Cisco UCM/Unity On-prem deployments
- Experience with Cisco Webex Calling/Meetings
- Experience with Cisco Webex Contact Center
- Experience with Cisco CUBE Routers/Voice Gateways
- Experience with SIP/H.323/Voice Protocols
- Provide Event related support to supplement the current team
- Good team attitude; Ability to respond quickly and be dynamic
- Ability and willingness to learn new technologies/skills
- Detail-oriented and organized; analytical, structured approach to problem solving
- Strong communication, interpersonal, and collaboration skills; a desire to work with people and end customers
- Strong writing skills and a desire to diligently document common processes and procedures
- Available to work standard office hours onsite and travel between enterprise facilities as needed
- Available to work flexible hours including weekends, holidays, and extended hours as needed
- Ability to lift 50lbs and handle physically challenging tasks
KEY COMPETENCIES:
- Adaptability - Handles multiple projects and duties simultaneously, prioritizing as needed. Quickly resolves new challenges in a changing environment. Devises flexible approaches that are easily adopted. Listens to others' opinions and acknowledges the value of difference.
- Design Thinking - Possesses the ability to take an analytic, creative and iterative process that leads to desired outcomes. Establishes a structural framework by which to analyze and define problems.Demonstrates the ability to flexibly use different problem-solving strategies and select the one that best meets the requirements of the situation
TECHNICAL SKILLS:
Knowledge and experience in the following technical areas. Certifications are highly preferred. This is not an exhaustive list.
- Cisco UCM On-Prem
- Cisco Unity On-Prem
- Cisco Webex Calling
- Cisco CUBE Routers
- Cisco Voice Gateways
- Cisco Conferencing Solutions (Webex Room Kits, MS Teams Integrations)
- Cisco IP Phone Devices
- IP addressing Concepts
- VLANs
- DNS
- DHCP
- IP Routing Concepts
*For W2 employees, we offer the following benefits: BCBS TX medical, PTO, paid holidays, and access to participate in our 401k.