Sr. IT Services Operations Engineer

Position: IT Operations Engineer (O365 Administrator)

Location: New York, NY (3-4 days Onsite / 1-2 days Remote)

Work Model: Hybrid (3-4 days Onsite / 1-2 days Remote)

Duration: Permanent Full Time, Direct Hire

Salary Range: 90k to 110k + Excellent Benefits Program at this organization

Required Experience:

1. Microsoft 365 Administrative Experience: A Must
2. Microsoft Azure Experience: A Must
3. Microsoft Intune Experience: A Must
4. Microsoft Windows Autopilot Experience : A Must
5. At least 5 years of experience in similar role: A Must
6. ITIL Certification/Training: Not a must, but a nice to have

Responsibilities:

• To assist with troubleshooting and resolve the more complex issues that have been escalated, whilst maintaining an accurate task record in ServiceNow.
• To be the 1st point of contact for user queries, faults and requests ensuring that correct engagement routes are followed, and all incidents and requests are recorded in ServiceNow
• Keep users updated as to the progress of their issues
• Perform remote deskside support to users primarily based in Europe
• Manage user expectations and ensure all tickets are dealt with according to defined SLA’s, ensuring expectations are met and where possible exceeded
• Assist with problem management resolution, where needed, across all endpoints
• Undertake user creation and termination tasks in Active Directory, Azure AD, and IdentityNow
• Support Operating systems, M365 and software updates
• Ensure that correct and safe procedures are used during the preparation and setting up of equipment.
• Provide induction onboarding and familiarization sessions to new users
• Track regular desktop restarts and ensure devices are regularly restarted to apply updates, creating reporting for management
• Manage and Support desktop & laptop deployments and regular security updates via deployment tools and ensure prior testing is completed
• Escalate deployment issues to the relevant practice team to allow enhancement/development of the gold build
• Provide support of user mailboxes, OneDrive, Teams and SharePoint directories
• Undertake desk, PC, monitor and meeting room moves & adjustments ensuring that all London desks remain fully equipped
• Manage mobile phone deployment and management (MDM).
• Assist in the procurement process and keep Asset records up to date for all workstation, printer and mobile devices
• Provide support to tech projects where your skillset is required
• Identify areas of potential service improvement to support the Continual Service Improvement strategy

What Gets You The Job:

• Strong experience in Windows 10 and 11 environment support
• Incident and request management experience
• Complex issue resolution in an M365 environment
• Understanding of Cloud technologies, platforms, SAAS, PAAS and IAAS
• Previous Level 2 or infrastructure engineer experience
• Knowledge of End-user device management practices
• Microsoft Endpoint Manager, Intune, and Autopilot
• End-user device hardware support (PC, Mac, mobile)
• ITIL based incident, problem and change management

Please send your resume to Dave Lim, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.