Data Entry Customer Service

Data Entry Customer Service
Department: Hype Tier
Employment Type: Full Time
Location: New York
Compensation: $18.50 - $22.00 / hour
Description
Hype Tier is a dynamic and innovative social media marketing agency dedicated to elevating your online presence. With a passion for creativity and a commitment to results, we specialize in crafting data-driven strategies that resonate with your audience and drive growth.
We are seeking a dedicated and detail-oriented Data Entry Customer Service professional to join our dynamic team. This role is crucial in ensuring the accuracy of customer information while providing exceptional service to our clients. As a Data Entry Customer Service representative, you will be responsible for inputting, maintaining, and managing data related to customer accounts.
Pay: $18.50 - $22.00 hourly
Job: Full time
On site
Key Responsibilities

• Enter and maintain accurate customer data in the company databases.
• Assist customers with inquiries, providing timely and accurate information regarding their accounts.
• Review and verify data for accuracy, completeness, and consistency before entry.
• Communicate effectively with team members and other departments to resolve customer issues.
• Perform regular data audits to identify and correct errors or discrepancies.
• Prepare and generate reports related to customer data and service issues as needed.
• Stay updated on product knowledge and company policies to better assist customers.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional qualifications in data entry or customer service preferred.
• Proven experience in data entry or in a customer service role is a plus.
• Strong typing skills with a good eye for detail and accuracy.
• Proficiency in Microsoft Office Suite and familiarity with database systems.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively in a busy environment.
• Strong problem-solving skills and a commitment to customer satisfaction.

Benefits

• Competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement within a growing company.
• Collaborative and supportive work environment with a focus on employee engagement and well-being.
• Meaningful work and the opportunity to contribute to the success and efficiency of the company's operations.