Job Description
Sr. Technical Writer | Developer Experience and API Product| Remote, Eastern Time Zone
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Sr. Technical Writer to join our ever-evolving Developer Experience and API Product team to help us unleash the potential of every business.
About the team
Worldpay powers the technology behind some of the most innovative companies in the world and is known as the leading payments technology provider in the industry. At Worldpay, we are on a mission to modernize our technology and supercharge developers with APIs that are simple to integrate yet powerful. The Developer Experience and API Product team owns the vision for how we empower developers with innovative tools, products, and delightful self-service experiences.
What you’ll own
- Create and maintain high-quality API documentation, including reference guides, developer guides, and tutorials.
- Collaborate with our product and engineering teams to develop accurate and user-friendly API documentation including but not limited to technical specifications, user guides, and knowledge base articles, ensuring accuracy, clarity, and coherence.
- Produce or use visual aids, such as flowcharts, diagrams, mockups, and screenshots, to complement written documentation.
- Work closely with cross-functional teams, including software developers and product managers, to gather information and understand complex technical concepts for effective documentation.
- Organize and maintain a centralized repository for all documentation, ensuring version control, accessibility, and ease of navigation.
- Continuously improve documentation processes, tools, and practices to streamline content creation and maintenance.
- Conduct research, gather requirements, and stay up to date with the latest software features and updates to deliver accurate and relevant documentation.
- Participate in usability testing and provide feedback to enhance the user experience of our applications and documentation.
- Ensure that API documentation adheres to the company's brand and style guidelines, is user-friendly, and follows industry best practices.
- Mentor junior technical writers on the team, work with other technical writers across teams to establish best practice guidelines and working agreements.
Where you’ll own it
You’ll own it in our Cincinnati Hub, or remotely from somewhere in the Eastern Time Zone!
What you bring
- 5+ years of relevant experience writing and leading technical documentation for developers.
- Exceptional writing, editing, and proof-reading skills.
- Proficiency with HTML, CSS, VS Code, Git, Postman, and Markdown.
- Strong understanding of RESTful APIs and related technologies.
- Ability to understand and explain complex technical concepts clearly and concisely.
- Amazing interpersonal communication skills.
- Strong team player, comfortable collaborating with and coordinating the efforts of cross-functional colleagues.
- Ability to work independently and manage multiple projects simultaneously.
Worldpay perks - what we’ll bring for you
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Global employee assistance program.
What makes a Worldpayer
- Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day.
- Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress.
- Determined. Inclusive. Open. Unlocking potential means working as one global community.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career.
We can’t wait to hear from you.
To find out more about working with us, find us on LinkedIn. #LI-KM1
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