Company:
Focus Technology Solutions, Inc.
Location: Boston
Closing Date: 04/11/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Are you an IT Engineer looking to take the next step in your career? If so, check us out! We have an exciting opportunity for an energetic go-getter who is looking to learn and grow in the IT space at a fun and collaborative tech company.
Our Managed IT Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered.
Some responsibilities include but are not limited to the following:
- This role will be on site in our Boston office five days a week.
- Travel to client sites as needed to support all areas of IT support and troubleshooting.
- Build laptops to assist with onboarding efforts for our clients and employees.
- Assist in the maintenance of Windows servers, as well as all applications in use by clients.
- Maintain network equipment such as servers, workstations, PDAs, routers, firewalls, switches, and printers.
- Document hours daily, separating billable hours from non-billable hours, using as much detail as possible and submitting timesheets on time.
- Address the needs of the clients in a timely and professional manner.
- Assist the Field Services Manager and other colleagues with scopes of work, as needed.
- Communicate with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications.
- Provide on-call duties within a rotating schedule and available for weekend/evening work when assigned.
- All other duties as assigned.
Skills:
- Knowledge and proficiency with Microsoft Office products and networks and systems, such as HP and Dell.
- Experience with LAN, WAN, and WLAN technologies.
- Configures and troubleshoots VPNs.
- Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices.
- Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls.
- Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP.
- Technical expertise in network, storage, virtualization, and computing across multiple vendors.
- Experience working with diverse environments.
- Proficient in troubleshooting, problem-solving skills and must have excellent customer service skills.
- Ability to work independently and as part of a team as well as handle multiple tasks and deadlines.
- Excellent communication, interpersonal skills and strong attention to detail.
- Willingness to travel to client sites and work flexible hours, including weekends and holidays as requested.
- Valid driver's license and access to own transportation to travel to client sites preferred.
Education and Experience:
- Bachelor's degree in computer science, engineering, related field, or equivalent work experience.
- At least 2 years of experience as a field services engineer or a similar role in the IT industry.
- Knowledge of IT systems and equipment, such as servers, networks, printers, scanners, and security devices.
- Certifications in relevant IT fields, such as CompTIA, Cisco, Microsoft, or VMware is a plus.
Share this job
Focus Technology Solutions, Inc.