Director of Engineering – Franchised

Job Category Engineering & Facilities

Location Courtyard Chicago Downtown/Magnificent Mile, 165 East Ontario Street, Chicago, Illinois, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, White Lodging Services Corp. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

Summary

Functions as the Strategic Business Leader of the hotel’s Engineering department. Position has overall responsibility for building, plant maintenance and protection, grounds landscaping and maintenance, guest and associate satisfaction, as well as the financial performance of the department. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures engineering operations meets the brand’s target, customer needs, ensures associate satisfaction and maximizes the financial performance of the department. As an executive committee member, develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates. Ensures long term asset protection and effectively manages capital expenditures to maximize the return on investment to the owner and White Lodging.

Responsibilities

• Know the White Lodging Way for Engineering, housekeeping, and food service operations
• Ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards
• Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
• Comply with the latest insurance, local county, state, and federal government codes, laws, and requirements
• Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
• Have knowledge of property, staff, and services with hours of operation
• Carry out all reasonable requests by management
• Initiate training of new department associates on equipment and the daily functions of the hotel
• Delegate or coordinate shift staff duties
• Responsible for identifying and scheduling repairs of all mechanical failures to include repair of appliances, HVAC, electrical or plumbing; follow through on procedures on equipment maintenance where applicable as directed by management
• Possess the ability to read and use blueprints, diagrams, operations manuals, and manufacturer’s specifications
• Responsible for operating various hand and power tools in a safe manner
• Follow safe working practices and conditions within your department
• Function as a member of the emergency organization team become an expert on life safety system
• Be aware of fire, safety, and protection equipment/hazards
• Responsible for completion of preventive maintenance programs on rooms and equipment
• Responsible for maintaining key inventories and procedures in coordination with risk management
• Maintain positive public relations and a pleasant attitude with all guests and associates
• Ensure all potential safety hazards are corrected in a timely fashion
• Delegate, supervise, and participate in all preventive and general maintenance programs
• Directly responsible for the following coordination of the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with Marriott standards
• Ensure all guests’ complaints are handled with extreme courtesy and promptness
• Ensure work assignments are completed with no rework
• Ensure work assignments are completed with no supervision
• Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
• Maintain a clean and organized work area, and return tools to their proper place
• Ensure department training, self-development, and running the department to its fullest potential
• Surface issues of concern to General Manager
• Work and communicate well with other departments
• Assume the responsibilities of the General Manager in his/her absence as part of the property MOD program
• Act as a technical liaison to all other departments
• Ensure service requests are follow up on and completed as described in White Lodging Way
• Review and evaluate utility reports with input on energy conservation
• Ensure an adequate supply of spare parts in inventory
• Coordinate preventative maintenance system according to SOP’s
• Fire alarm / life safety system – to monitor and perform test systems as necessary
• Energy conservation – to observe energy and utilities usage in the resort and on the grounds
• Emergencies – be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency
• Inform Engineering Management of any such emergencies RDOE, VP
• Records – read, log, track, and interpret readings from meters, gauges, and other measuring units; maintain a thorough log of each day’s activities and problems that occur and ensure this information is passed on to other shifts
• Complete PMworks tasking and reporting
• Maintain the White Lodging Way calendar for success and communicate such and submits copy to RDOE
• Respond to work orders and requests and documents all work in the defect log
• Participate in a weekly property walk through and completes identified deficiencies within an appropriate time
• Complete weekly ENG/General Manager accountability review; submit copy to RDOE
• Follow up and communicate on outstanding issues
• Implement White Lodging Way for Engineering
• Train, motivate, and develop property staff in the White Lodging Way of operating hotels
• Communicate effectively with customers, co-workers, and supervisors
• Remain flexible and responsive to scheduling needs
• Communicate regularly as needed with Regional Director of Engineering
• Communicate timely, clearly, and effectively to all stakeholders

Skills

• Certified Pool Operator or able to be certified within six months
• Licenses or certifications in specific trade a plus (HVACR, EPA)
• Demonstrated leadership and management skills in the highest level
• Proficient in the use of computers, including: word processing software, spreadsheets, email systems, property management systems, and project management systems
• Must be able to read and interpret blueprints, schematics, and project documents
• Familiarity with union labor issues where applicable
• Knowledge of White Lodging Way for Engineering, housekeeping, and food service operations
• Subject matter expert on White Lodging Way for Engineering
• Ability to consistently support and execute White Lodging programs, policies, standards, and procedures primarily in Full Service properties but also in existing Select Service properties
• Excellent at managing priorities, heavy workloads, and substantial job related travel
• Critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, plans, and conclusions

Education/Experience

• Bachelor’s Degree, preferably in Facilities Management, Engineering, Construction, or Business, or extensive practical work experience in facilities management
• At least 5 years of experience in Hospitality Facilities Management
• Has held previous positions of Chief Engineer or Director of Engineering in large select or full service property
• Experience in leading facilities, construction and renovation projects

Full Time Benefit Overview

• Medical, Dental, and Vision
• Short- and Long-Term Disability and Life Insurance
• Employee Assistance Program (EAP)
• Parental Leave
• 401(k)
• Paid Time Off to include Vacation, Holidays, & Sick
• Tuition Reimbursement
• Complimentary and Discounted Rooms

This company is an equal opportunity employer.