Senior Desktop Support Engineer

Weichert Co. is hiring a Senior Desktop Support Engineer in Morris Plains, NJ.The Senior Desktop Support Engineer is responsible for providing advanced technical support to our employees and our Server Infrastructure. The position troubleshoots and resolves hardware and software issues, manages IT assets, and ensures the smooth operation of our desktop environment in order to maintain high levels of user satisfaction and productivity. The position is also responsible for patching endpoints and servers.

Job responsibilities include, but are not limited to, the following:

• Provides advanced technical support for desktop, laptop, and mobile devices.
• Configures and deploys laptops to new and current users.
• Troubleshoots and resolves hardware, software, and network issues.
• Manages and maintains IT assets, including inventory and documentation.
• Manages endpoints and servers using Microsoft Defender and Microsoft Intune.
• Installs, configures, and updates operating systems and applications.
• Responsible for the deployment and management of security protocols.
• Collaborates with other IT teams to ensure seamless integration of systems.
• Mentors and provides guidance to junior support staff.
• Participates in IT projects and initiatives as needed.
• Performs other duties as assigned.

Requirements

The ideal candidate will meet the following requirements:

• High school diploma or GED
• Bachelor’s degree in Computer Science or Information Technology strongly preferred or Certification from a recognized institution
• ITIL or Microsoft certifications preferred
• Minimum of (ten) 10 plus years of experience in desktop support and network administrator role
• Experience providing Top Tier level IT support in a high volume setting required
• Previous experience with Windows 10/11, Server 2016/2019/2022, and Mac OS X configuration and management preferred
• Proficiency in troubleshooting hardware and software issues
• Proficiency with Microsoft System Center Configuration Manager (SCCM)
• Proficiency with Microsoft Defender for Endpoint management
• Proficiency with Microsoft Intune
• Advanced knowledge of networking
• Proficiency with managing Microsoft Outlook
• Proficiency with Microsoft Intune to manage and protect our devices, apps, and data
• Knowledge and experience supporting, troubleshooting and configuring Windows, macOS, iOS, and Android Devices
• Experience with Windows 10/11, Server 2016/2019/2022, and Mac OS X
• Ability to quickly learn new technology/methods and adapt to in-house system applications
• Able to effectively work independently and solve problems
• Must be detail-oriented, accurate, and inquisitive