Senior Staff Software Engineer, Autonomous AI Agent

Job Description

ServiceNow has been at the forefront of the AI revolution and continues to innovate thanks to its investment in fundamental research and infrastructure. Help us bring that innovation to our customers by collaborating with ServiceNow Research and platform engineering teams to introduce agentic AI to the ecosystem. ServiceNow’s unique position at the heart of the world’s enterprise workflows provides an opportunity for engineers like you to build amazing features that put AI to work in ever more incredible ways.

As part of the PlatformX team, your job is to find innovative solutions for features that use AI agent frameworks, our LLMs, and the ServiceNow platform. You’ll face challenging work with a dynamic team of developers and introduce game changing features that move ServiceNow into the next generation of enterprise-grade solutions. 

PlatofrmX is a special team of motivated engineers and reserachers that want to explore new technologies and find tangible solutions for challenging problems.  We're looking for self-driven and experienced developers that love to work in uncharted territories and collaborate with teams across a large engineering organization to get their ideas into production.

What you get to do in this role:   

Build, run, and test AI agents

Use benchmarking tools to evaluate performance

Work with LLM teams to improve model performance

Build applications on the platform to leverage AI capabilities

Collaborate with researchers and engineering teams

Leading technical discussions and requirements analysis