Solutions Engineer Customer Support Lahore, Pakistan Solutions Engineer Customer Support Lahore[...]

Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

Overjet is hiring a talented and motivated Solutions Engineer to onboard our customers by executing implementation strategies, troubleshooting issues, and advising on best practices for optimizing the use and expansion of our software.

Responsibilities

• Interpreting and resolving user questions concerning system use and user behavior within clinics and determining the best implementation methodology for each customer.
• Understanding customer requirements and implementing the best possible solution for each unique situation.
• Exceeding customer expectations on response quality, timeliness of responses, and overall customer experience.
• Resolving issues that are deemed not necessary for escalation to the Practice Engineering Team.
• Assisting Practice Customer Success teams with system configurations and user management.
• Identifying and implementing opportunities for increased operational efficiencies with clinic onboarding & support procedures to enhance client service delivery.
• Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team.
• Regularly scheduled and sometimes ad-hoc on-call rotations is part of the core job.

Qualifications

• Bachelor’s Degree in Computer Science or other related field.
• 5+ years of experience in a customer-facing technical position is required (ideally for a SaaS company).
• A passion for providing excellent customer service; delighting customers comes naturally to you.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Excellent written and verbal communication skills with the ability to communicate technical concepts to technical and non-technical audiences.
• Strong understanding of Google applications, query tools, cloud-based environments, and database systems.
• Familiarity with Python, Public Cloud Platform(s) (AWS / Google Cloud Platform, Azure, etc.), basic networking / IT knowledge.

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in Palo Alto, New York City, Boston, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!