Field Service Engineer

Details:
The Field Service Engineer is a mobile repair person who travels from location to location within designated territory to perform new equipment installs, maintenance or repair/replacement of pre-existing ACT Chargers (or sub-assembly parts) that are deployed in various customer warehouses or dealer locations.
Job Requirements
Details:

• Perform maintenance and service tasks for customers in assigned territory.
• Test, troubleshoot, and repair chargers.
• Prepare and submit work orders, expense reports and timesheets to the respective departments.
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Collaborate closely with technical team to resolve technical issues.
• Perform verification testing on PC boards and various assemblies.
• Understand customer requirements and accordingly recommend the right products or services.
• Manage all on-site installation, repair, and maintenance within the assigned territory and conduct client demonstration when required.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Work with high voltages of 480VAC, 300VDC and below.
• Support improvements to test equipment and processes to reduce downtime.
• Provide training to customers about product usage and maintenance.
• Build positive relationships with customers by providing outstanding and excellent services.
• Prepare and attach Green Tag on replaced part/s, upkeep maintenance records, warranty contracts, Warranty/Service Work Order or installation report and other service reports to senior managers.
• Perform all other duties as required.

• Ability to define problems and draw valid conclusions on the work that needs to be performed.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Analytical ability to prioritize work and move from task to task.
• Ability to deal with difficult situations and maintain a positive attitude.
• Strong electrical and mechanical aptitude.
• Strong English communication skills both verbal and written.

• Equipment troubleshooting skills and know-how: minimum 3 years hands-on experience