Senior Customer Engineer, Streaming Monetization

Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component to how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

The Impact You’ll Be Contributing to Moloco:

You will be directly responsible for making Moloco’s strategic customers successful (by using Moloco’s technology to drive revenue goals). Customer success = Moloco’s success.

Moreover, you will play an instrumental role in facilitating the achievement of Product Market Fit for our Streaming Monetization product by relaying pertinent feedback to both the product and process and in some instances, implementing it.

The Opportunity:

• As an early Customer Engineer on the Moloco Streaming Monetization team, you will have a unique opportunity to influence our product and process ground up with a highly motivated team and drive success for some of the most well-known OTT products in the world.
• You'll own technical support triage, consulting, and guidance on best practices to grow the customer’s ad business. The Customer Engineer is also able to understand the core needs of the customer, and proactively deliver technical solutions to mitigate issues and risks.
• You'll manage, revise, and develop customer-related activities and processes such as incident management and response, planned maintenance, feature release processes, and change management.
• You'll collaborate with internal teams, including engineering, product management, business development, and data science to meet the customer's expectations and needs, identify possible opportunities and service expansion, and give inputs and customer feedback to improve our services.
• You're able to analyze data and bring insights to identify and mitigate performance issues.

How Do I Know if the Role is Right For Me?

• You have 8-10 years of overall work experience and at least 5 years in customer-facing (internal or external) technical roles.
• You are obsessed with Customer Success.
• You believe you can strike the right balance between being process oriented and having a bias for action and driving results.
• You excel at applying structure in fast-paced environments and love collaborating with cross-functional teams.
• You are excited by the challenge of helping build 0 to 1 products and applying cutting-edge ML to real-life business problems at a global scale.
• You encourage frequent and candid feedback and proactively create both objective and subjective mechanisms to help iterate your contributions.

Moloco Thrive: Benefits and Well-Being:

We take care of you and create the conditions for you to do the best work of your career. Through a lens of Inclusion, we offer innovative benefits which empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click here.

Moloco Values:

• Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.
• Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.
• Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
• Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.

Additional Resources:

• Moloco Company Blog
• Moloco Leadership
• Moloco Newsroom

Equal Opportunity:

Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.