Sr Sales Engineer

Position Title : Sr Sales Engineer (P4)

Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected, and ready for the future. Crown Castle is publicly traded on the S&P 500.

Role Description
As a Sr. Sales Engineer at Crown Castle, you will play a crucial role in supporting our sales team to drive revenue growth and provide innovative managed solutions to our clients. This position is ideal for individuals who are technically adept, customer-focused, and eager to contribute to the success of one of the industry's leading providers of shared communications infrastructure. In this role you will support managed services engineering as part of the pre-sales process, providing technical expertise, cost estimates and engaging cross-functional teammates for design support.

Responsibilities

1. Act as the technical lead in customer meetings to determine technical requirements, provide technical insights, and answer technical questions to build trust and rapport.
2. Serve as a subject-matter expert on one or more technologies within managed services:
3. SD-WAN: Deep knowledge of networking concepts, routing protocols, WAN optimization, and virtualization.
4. SASE: Familiarity with security protocols, IP filtering, zero-trust architectures, firewall rules, and identity management.
5. DDoS: Complete understanding of DDoS solution, competitive advantages, and positioning.
6. Cloud: Extensive knowledge of cloud-native architectures, multi-cloud designs, cloud router, edge cloud strategies, and CSP specific limitations/restrictions.
7. Conduct formal and informal technical training sessions for Sales Engineering and Sales teammates.
8. Manage day-to-day engineering workflows in support of active opportunities, including assigning tasks to external departments and assembling design documentation.
9. Work cross-functionally with Network Engineering, Architecture, and OSP teams to develop and validate network designs in accordance with Crown Castle capabilities.
10. Design viable data network solutions for customer applications with alternatives based on customer-specific technical and financial parameters.
11. Collaborate with project management by coordinating the technical aspects of infrastructure implementation and ensuring a smooth transition from sales to implementation teams.
12. Prepare Project Delivery teams to execute on sold orders, and provide technical support as required with Project Delivery, Provisioning and the NOC on issues affecting the customers service delivery and overall experience with Crown Castle.
13. Continuous learning: Actively participate in training and development opportunities to expand technical knowledge and stay current with industry best practices.
14. Act as liaison to Product Management team as both a technology expert and as the voice of the customer.
15. Performs other support duties, as assigned.

Expectations (Skills/Experiences Required)

1. Collaborative work done in a way that balances educated decision making with measured speed of implementation.
2. Ability to continuously prioritize long-term plans with short-term urgent response needs.
3. Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work.
4. Strong written and verbal communication skills with an ability to present complex information in a clear and simple format.
5. Ability and willingness to adapt to and learn new technologies.
6. Practical experience with Versa SD-WAN and SASE products and additional vendors as they become certified and operationalized.

Education/Certifications

1. Bachelor’s degree in Cybersecurity, Information Technology, or relevant is required.
2. Professional-level technical certification relevant to area of expertise, such as: CompTIA Security+, Versa Certified SD-WAN Specialist, or similar is preferred.

Experience/Minimum Requirements

1. Eight (8) years’ experience in a technical pre-sales or network engineering roles, such as Sales Engineer or Solutions Architecture or Network Engineer.
2. Must have experience with LAN/WAN configuration and/or implementation.
3. Experience and expert knowledge of the OSI model and technologies at each layer, especially L2-L3.
4. Experience with computer software programs such as Microsoft Office including Excel & Visio.
5. Experience in customer-facing technical sales is preferred.
6. Experience in telecommunications industry is preferred.

Organizational Relationship
Reports to: Director, Sales Engineering
Title(s) of direct reports (if applicable): N/A
Work Plans: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Compensation Information: For New York City, Colorado, California and Washington residents the hiring range offered for this position is $119,360 - $145,000 base annually. In addition to salary, employees are eligible for a sales commission plan. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

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