Information Technology Support Engineer

Job Title: IT Support Engineer

Location-Type: Onsite 5 days/week in Plano, TX

Start Date Is: October 29th or ASAP

Duration: 2+ month contract

Compensation Range: $50-65/hr W2

Job Description:

Our client is seeking a proactive and adaptable IT Support Engineer to provide exceptional IT services and support. This role demands a customer-focused approach, strong technical skills, and the ability to thrive in a collaborative, fast-paced environment.

Day-to-Day Responsibilities

• Deploy and support Mac, Windows, and Linux OS.
• Provide user hardware/software/peripheral support.
• Troubleshoot and support LAN issues.
• Manage systems administration tasks.
• Oversee hardware procurement and asset management.
• Create and maintain documentation.
• Mentor junior technicians and handle escalations.
• Utilize Jira for ticket management and resolution.
• Prepare for increased ticket volume, especially during peak seasons.

Must-Haves

• 4+ years of hands-on IT support experience.
• Proficiency in Macintosh OS (10.6 or later) and Windows (7 or better).
• Solid understanding of networking concepts (DNS, DHCP, TCP/IP).
• Experience in hardware troubleshooting and repair.
• Familiarity with Google Workspace and Office 365 management.
• OKTA experience.
• Ability to work independently and collaboratively.
• Capability to lift or carry desktop computers (up to 25 lbs).

Nice to Haves

• Experience with AWS Connect.
• Coding/scripting skills.
• Operational support with Boomi.
• A+ or Network+ certifications.
• Bachelor's degree in Computer Science or IT-related field.
• Experience with Linux, Cisco IOS, and server administration.