Position Summary...
What you'll do...
Walmart International is an accelerating business, helping billions of consumers save money so they can live better. Walmart operates numerous brands and retail experiences in international markets, in addition to providing banking, health, and other critical services.
This role will help support and shape the direction of International Digital experiences for our consumers, associates, and partners.
Who will love this job:
- A user-centered design strategist - you are passionate about integrating Design Thinking methodologies into Product Development to define user problem spaces and needs, user metrics of success, and co-create with Product teams to solve complex problems.
- An Insights evangelist - you have extensive experience conducting user and market research, leveraging market and user data, developing user personas and journeys, leading Design Sprints, and creating deliverables that guide the design of user-centric solutions.
- A strong communicator - you can effectively translate business/product needs into research plans that use mixed methodologies; you are highly skilled in synthesizing research findings to cross-functional stakeholders.
- A generous collaborator - you value input from others and understand the importance of collaboration in creating successful products; you are excited by the opportunity to work with cross-functional teammates to create products that, when mature, are successfully embedded in the Walmart core business.
About the role:
As Senior User Experience Researcher , you will partner with International Product Strategy, Data Science, UX, and various Product teams to push the spectrum of thinking and amplify user outcomes. You will lead research activities that span across generative work (user discovery, development of customer models, archetype building) and evaluative work (usability studies, user testing, concept evaluation). You will be known as a center of excellence in Design Thinking and operationalizing Design Sprint in various settings.
What you'll do:
- Create and execute insights roadmaps that align with and inform high-level business strategy and user experience goals.
- Lead Design Thinking workshops for various levels and teams in Walmart International, falling in love with complex problems and informing strategic solutions.
- Provide thought leadership to product and strategy teams in understanding customer needs, attitudes, and behaviors through your research; guide internal teams and partners to translate research insights into action.
- Conduct user discovery, early-stage opportunity evaluation, and market analysis to inform value proposition, concept prototyping, and product development.
- Contribute to team processes and resources to help establish best practices for research.
Experience:
- 5+ years of user research experience, ideally building complex products within a retail and experience realm.
- Deep expertise in creating workshop experiences that foster user empathy, commitment, and business outcomes.
- Strong working knowledge and extensive experience with both generative and evaluative research methods, and both qualitative and quantitative methods, and how to apply them in a fast-moving organization.
- Deep knowledge of the product design process and ability to collaborate with product and technical teams to help transform complex problems into valuable products.
- Ability to multi-task across different projects, working quickly and efficiently without sacrificing quality.
- Relentless curiosity with the desire to understand the interconnectedness of users, decisions, and product interactions.
- Superb communication and relationship skills.
- Ability to operate independently in an ambiguous environment.
- Success in an entrepreneurial environment, ideally within a fast-paced, high-growth technology company.
A plus if you also have:
- Degree in HCI, Design, or similar.
- UI/prototyping experience.
- A strong portfolio showcasing your UX research & experience strategy.
- Experience in the retail sector.
- Experience in designing 0-to-1 products in startup or corporate incubation environments.
Pay, perks & such:
Competitive cash, bonus, Walmart equity, 401k, and health benefits.
Come join us!
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.
Sunnyvale, California US-08479: The annual salary range for this position is $143,000.00-$286,000.00.
Bentonville, Arkansas US-10735: The annual salary range for this position is $110,000.00-$220,000.00.
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications:
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 4 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 6 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
Preferred Qualifications:
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location:
640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America.
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