Senior Service Account Manager Mechanical HVAC Sales

POSITION SUMMARY

We are seeking a dynamic and customer-focused Senior Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.

Core Duties:

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Primary goal is to sell new service maintenance agreements and truck-based service and project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Mentors less-experienced Service Account Managers.

Knowledge and Skills:

• Advanced knowledge of service policies, procedures and capabilities
• Excellent verbal and written communication, including presentation skills
• Exceptional customer service skills and ability to develop strategic customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large and complex accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities and a focus on goal achievement
• Frequent travel to job sites within assigned region
• Advanced Microsoft Office skills, including Excel, Word and Powerpoint
• Strong knowledge of CRM

Education and Experience:

Education: Four-year relevant degree or equivalent training and experience, such as trade-level training or industry experience.

Experience: 5+ years in direct relevant experience.

Benefits:

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting

Annual incentive program based upon performance, profitability, and achievement

Medical, Dental, Vision Insurance – 100% Paid for Employee

Term Life, AD&D Insurance, and Voluntary Life Insurance

Disability Income Protection Insurance

Pre-tax Flexible Spending Plans (Health and Dependent Care)

Holidays/Vacation/Personal Time/Life Events Leave

Numerous training opportunities and company paid membership for professional associations and licenses

Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For CA the intended pay band is $110,000 - $120,000 base compensation + earned commission based on annual sales target.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

We are not able to offer sponsorship of employment at this time