Associate Field Service Engineer

Job Description
Position Title: Associate Field Service Engineer (R2023-1678)
Company: Elekta
Location: Hybrid in Tuscaloosa, AL
We don't just build technology. We build hope.
We are looking for a Associate Field Service Engineer to join our dynamic team!
This is a remote position which requires the selected candidate to reside/relocate in the surrounding area where the position is located - Tuscaloosa, AL.
What you'll do at Elekta:
As an Associate Field Service Engineer, you will service equipment used to treat Cancer patients. You must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.
Responsibilities:

• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm 'traps.' Depth perception is critical.
• Work safely on Elekta's full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management.
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.

Qualifications:
We believe you thrive in a fast-paced environment and are always in search for a better way. You are an excellent communicator who supports the team members and wants an opportunity to truly make an impact. We believe that you have:

• Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
• Possess a good electro-mechanical aptitude
• Computer literate
• Experience with servicing Radar equipment is a plus
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
• A good understanding of Good Manufacturing Practice, including ESD requirements
• Must have effective written and verbal communication skills
• Exceptional customer service skills
• Ability to represent the organization in a professional and positive manner
• Ability to organize and prepare reports
• Must be willing to travel and work unsociable hours
• Uphold the company's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
• Must maintain an active driver's license in the home state
• Employee is required to comply with all customer vendor credentialing requirements and Elekta's COVID-19 (U.S.) Vaccination Policy.

What we offer:

• Opportunity to work with a proactive and supportive team
• Excellent Medical, Dental and Vision coverage
• 401k, paid Vacation and Holiday
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
• Opportunity to work on cutting edge in medical advancement
• Close-knit company culture
• Upward mobility

EEO Statement
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.