Customer Engineer, Artificial Intelligence (English, Japanese)

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• 5 years of experience in business requirements analysis and business stakeholder management.
• Experience with Big Data technologies or concepts, such as analytics warehousing, data processing, data transformation, data governance, data migrations, ETL, ELT, SQL, NoSQL, performance or scalability optimizations, or batch versus streaming.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Ability to communicate in English and Japanese fluently in order to interact in this customer-facing sales role.

Preferred qualifications:

• Master's degree in Computer Science, Statistics, or a related technical field.
• 1 year of experience in a customer-facing role such as technology consultant, technical architect, enterprise architect, technical sales engineer, or solutions architect.
• Experience using natural language processing or natural language related to machine learning projects.
• Excellent written and verbal communication skills, with the ability to work across internal and external organizations.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Inspire customers and peers to solve difficult problems with novel solutions, especially data science platforms. Work with sales teams to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Recommend Generative AI application integration strategies with existing systems.
• Share large language model and data science platform knowledge to support the technical relationship with Google’s customers, including product/solution briefings, proof-of-concept work, provide code samples, coordination, and prioritization of solutions impacting customer adoption of Google Cloud.
• Travel to customer sites, conferences, and other related events as needed.