IT Support Engineer

Role:- 2nd Level IT Support

Experience: Minimum of 3+ years of experience in IT, with at least 2 years focused on cloud Infra Support activity.

Technical Skills

• Good Knowledge, hands-on working and configuration on Azure
• Software installation and troubleshooting.
• Creation and management of user accounts.
• Raising issues, and calls, and liaising with third-line support.
• Prompt response and resolution of support calls.
• Escalating issues that cannot be resolved at 1st level.
• Assist IT Services Team Leader and Group IT Manager:
• Azure administration
• Network management
• Application management
• Hardware Management