Technical Support Engineer
About SATEC:
SATEC is a global leader in the research, development, and manufacturing of energy management solutions. Our focus is on innovating quality products that meet today’s advanced energy management needs. With decades of rich experience, our team has the technological expertise to deliver flexible solutions for customer applications worldwide. SATEC’s product line serves both energy utilities and energy consumers in various fields. Our devices span from basic power meters up to high-end advanced power quality meters. Our meters help enable utilities and consumers to take timely corrective action to conserve energy and prevent other electrical equipment failures.
Technical Support Engineer Functions:
Technical Support Engineer will be working in the technical support department handling hardware and software support of SATEC products. This position will report to and is based out of SATEC Inc. office, located in Union, NJ.
The primary function of this position is to work in resolving technical issues and assisting in the customer’s experience. This will require working in a team effort with Engineering, Sales, Billing, Project Management, Shipping and Product Assembly teams to create and provide the best solutions.
Key Responsibilities & Tasks
Work in resolving technical issues and assisting in the customer support
Assist technically for maintaining the reliability and performance of customer systems
Perform repairs on incoming warranty meters and provide quotes for repair.
Make modifications to devices based on customer specific orders
Run meter tests and/or calibrations via test bench, testing procedures and support issues.
Work with 3rd party vendors to support hardware integration.
Provide feedback to the Engineering team for product improvement.
Create, update, monitor and close tickets for support requests.
Oversee creation of documentation and reviews for our knowledge base system
Oversee quality and reliability of product verification and operation
Configure customer eXpertPower sites, according to their requirements
Give technical advice to eXpertPower Solution team and Product Assembly team for improvements.
Primary requirements for this position are:
Bachelor’s degree in engineering, preferably Electrical Engineering or Computer Science
- Skilled in computers with a deep software knowledge
- Minimum 4 years of experience in system troubleshooting, analysis and problem solving.
Skilled in various Microsoft software Strong understanding of Serial, Fiber and Ethernet communications
- Knowledgeable in metering products and billing systems
- Knowledge of three phase power systems Team leader enjoying the cross-functional interaction.
- Quick learner and comfortable working in a fast paced and dynamic environment
- Strong written and oral communication skills
- Knowledge of hand tool use and soldering experience
- Experience with RTU, HMI, SCADA, and other data acquisition systems