UX Researcher

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.

At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.

The Role

We’re a fast-growing company passionate about creating powerful digital experiences using a human-centered approach. The key to our success is our holistic view of design. We engage designers from the very beginning of an initiative, where the strategic vision is considered and where the most impact can be made. As a member of our Design and Research Team, you’ll get to tackle complex problems in the insurtech space, working across consumer-facing and B2B products that touch mobile and desktop. While you’ll be embedded with UX designers, UI designers, and other UX researchers, you’ll also get to work closely with our product management and innovation teams on current and future products integrating AI, damage detection, and other exciting technologies.

We are seeking a dynamic and results-driven UX Researcher to lead the orchestration of user experience projects across multiple platforms within our automotive insurance claims platform design research team. This mid-level role is crucial in shaping the end-user experience by managing a diverse range of UX research initiatives (Qual, Observational, Unstructured Analysis, Quant), employing tools such as UserTesting.com, UserZoom, and SurveyMonkey.

You will work with a team of experienced UX research professionals, UX designers, product managers, and developers across a significant portfolio of existing products and an aggressive portfolio of new products.

What We Believe

• We believe that outcomes should be prioritized over output.
• We believe that research and design are vital to consuming uncertainty and de-risking our bets in the marketplace.
• We believe that micromanaging crushes the creative spirit and drive.
• We believe that a bias towards action, building relationships/collaboration, and focusing on sensemaking are vital for all team members.
• We believe in the safety of all team members to share opinions or challenge ideas.
• We believe it is crucial to invest in the skills and development of all team members through training and mentorship opportunities.
• We believe that the highest-performing teams are made up of diverse backgrounds.

Key Responsibilities:

• Strategically program manage a portfolio of UX research projects, ensuring timely execution and exceptional quality of insights.
• Coordinate with cross-functional teams to align UX research activities with broader product design and development goals.
• Operate and maintain proficiency with a variety of UX research platforms, leveraging their capabilities to gather actionable user insights.
• Oversee the recruitment, development, and management of a UX research panel, tapping into both internal resources with industry expertise and external panel providers.
• Develop and implement participant recruitment strategies that ensure a representative sample of users, balancing demographic and psychographic factors with specialized insurance claims experience.
• Analyze and synthesize user feedback to deliver compelling, data-driven recommendations to stakeholders and product teams.
• Foster relationships with panel providers, negotiating contracts and terms to ensure a steady pipeline of qualified research participants.
• Maintain the highest standards of research ethics and data privacy in the recruitment and management of research panels.

Requirements:

• Minimum of 3 years’ experience in UX research, with a proven track record of managing UX projects across various platforms.
• Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Applied Anthropology, Market Research, or related work experience.
• Proficiency in setting up/programming UX research tools (e.g., UserTesting.com, UserZoom, SurveyMonkey) to collect data for efficient analysis and accurate insights.
• Experience conducting In-Depth Interviews or Focus Groups and Concept Testing or Usability Testing.
• Experience in participant panel management, including recruitment strategy development and execution.
• Interest in and experience executing hands-on, primary research.
• Desire to learn best practices for presenting research findings in a clear, concise, and influential manner from seasoned veterans.

Bonus Qualifications:

• Understanding of statistical analysis methods such as Regressions, ANOVA, and T-Tests.
• Understanding of the insurance industry, particularly claims processing, is highly desirable.
• Greater Chicago Area Preferred.

About the Company’s Commitment to Its Employees:

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.

Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.