Senior Product Content Designer

Position: Sr Product Content Designer

Duration: 3+ months w2 contract (No C2C)

Location: 100% REMOTE

What you'll do:

In this role, you'll map out the direction of content design for the user experience, our cloud-native data and analytics platform. You'll collaborate with design and product partners to create the holistic user experience, communicate the value and vision of our products to stakeholders and partners, and validate content decisions through style and voice and tone standards, customer empathy and understanding, and research and testing. Your content design decisions lead to growth and success for our products, customers, and company culture.

Your day-to-day responsibilities include:

1. Collaborate with designers to design the product experience through the creation of concept and terminology maps, journey maps, wireframes, task flows, and other deliverables, depending on the team and project needs.
2. Partner with product managers to understand user needs through engagement, design thinking-related methods for discovery, market and competitive research and analysis, and user testing.
3. Mix user, business, and technology needs to design conceptual models and understand and simplify complex systems.
4. Apply content design research and thinking to draft user interface microcontent, such as labels, instruction copy, in-product education, in-product help, error messages, and other content.
5. Lead and participate in content strategy and design discussions about the organization and presentation of content.
6. Develop a deep understanding of our products and use that knowledge to identify content and design opportunities.
7. Become a collaborative, resourceful partner for the business as it discusses product plans.
8. Advocate for content design not just for delivering copy, but also for providing strategic insights about customer goals, business collaboration, taxonomy, information architecture, and other strategic product and design contributions.
9. Have an understanding of design and content tools, including content management systems and other tools that can help with content creation, delivery, and quality.
10. Play a crucial role in refining content and design standards and integrating them into the design system.
11. Be you, and be user focused.

What Makes You a Qualified Candidate:

1. 6+ years professional experience in product content design, UX writing, content strategy, or related field.
2. Empathetic and able to connect with and understand user needs and desires.
3. Highly curious and inquisitive by nature, and eager to learn, discover, and innovate.
4. A portfolio showcasing your content design work and contributions toward various products.

What You'll Bring:

1. Strong writing skills and the ability to discuss and share content design rationale.
2. Experience in implementing content and design thinking methods, user research principles, methodologies and deliverables.
3. Strong interpersonal skills that are used to build rapport and make connections easily with colleagues and our customers.
4. Ability to clearly and confidently share content and design recommendations, opinions, and goals.
5. Experience working on SaaS-based initiatives and/or companies.
6. Ability to navigate and succeed in an undefined problem space.
7. Strong organizational skills and can handle balancing multiple projects at a time.
8. Ability to work as part of a team, and willing to accept guidance and direction.
9. A sense of humor and the desire to do good things.

Benefits:

1. Medical, dental & vision
2. Critical Illness, Accident, and Hospital
3. 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
4. Life Insurance (Voluntary Life & AD&D for the employee and dependents)
5. Short and long-term disability
6. Health Spending Account (HSA)
7. Transportation benefits
8. Employee Assistance Program
9. Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.