FinTech Customer Success Manager - Drive Innovation in Fraud Prevention Tech

Ever dreamt of enhancing the banking industry's customer experience with cutting-edge FinTech solutions? Looking for a remote role where you can build lasting client relationships while representing game-changing technology?
I have a REMOTE opportunity in Dallas, TX, for a FinTech Customer Success Manager to join an organization that has been a leader in improving communication and enhancing user experiences through advanced audio analysis technologies.
Your role:
• Be the post-sale champion for customer success, managing client relationships and driving the adoption of their voice fraud detection software.
• Onboard new clients, maintain strong relationships and ensure high levels of client satisfaction.
• Serve as a bridge between clients and technical teams, ensuring seamless product adoption and maximum ROI.
• Handle a portfolio of 20-30 accounts, with a focus on credit unions and community banks.
• Lead initiatives to roll out new technology and ensure smooth integration for contact center agents and account holders.
What you'll need:
• Experience working in a credit union and/or community bank, particularly in contact center and customer experience roles.
• Previous experience in a Customer Success role within a FinTech environment, ideally working with software solutions for financial institutions.
• A proven track record of rolling out new technologies and maximizing user adoption.
Excellent people skills, empathy, and the ability to collaborate with IT teams to support client needs.
• A passion for using cutting-edge AI and machine learning solutions to prevent fraud.
Bask in the Benefits:
• $90,000-$120,000 annual salary
• Medical, Dental, Vision plans
• Generous PTO and paid holidays
• Annual reviews and raises
• A fully remote role, with occasional in-person meetings if you're based in Dallas, TX
• Top-tier setup with a laptop, docking station, and dual monitors
If the thought of combining customer success with groundbreaking technology excites you, apply today!
About Camden Kelly
At Camden Kelly, we've built a reputation for connecting top tech talent with great companies across the United States. Whether you're scaling your team or hunting for a new opportunity, we're your partner every step of the way.
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