Executive Director Software Development amp Engineering

Executive Director Software Development and Engineering

Posted on
Jul 22, 2022

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Profile

**MEMBERS ONLY**SIGN UP NOW***. Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

As a pioneer in software-defined networking, Masergy is a leading secure cloud networking platform for global businesses. Acquired by **MEMBERS ONLY**SIGN UP NOW***. Business in 2021, Masergy leverages artificial intelligence to enable superior application performance, offering SD-WAN, Security, UCaaS, and CCaaS solutions. The Executive Director is a meaningful role for Masergy and **MEMBERS ONLY**SIGN UP NOW***. Business. The ED sits at the intersection of multi-team collaboration and is responsible for providing strategic leadership and executive oversight to all aspects of the Software Development and Engineering department projects and activities. They will develop business objectives, project standards and performance goals that are competitive with industry standards. The ED is a dynamic catalyst and provides leadership and direction for diverse and complex functions. As a business visionary and SME, they contribute to the development of the organization's business strategy, interpret business strategy and develop organizational objectives to align with this strategy. As a mentor, the ED will also align with the individuals on his team and provide guidance and insight for professional development and growth. This role is for a top-tier technology leader that can apply themselves across a broad spectrum of teams, technologies, and functions. Initially the ED will lead across Help Desk, IT Administration, IT Operations, Security and Cyber Security, Package Systems, Data and Business Intelligence areas; expecting the role will evolve with the integration and growth of Masergy within **MEMBERS ONLY**SIGN UP NOW***. Business Technology. This person will be responsible for department budgets, leading managers, and individual contributors. Regular travel to the Masergy HQ will be required for anyone that is not located in the Plano area. Anyone in the Plano area will have occasional travel to the **MEMBERS ONLY**SIGN UP NOW***. HQ in Philadelphia. Prior knowledge with **MEMBERS ONLY**SIGN UP NOW***. and **MEMBERS ONLY**SIGN UP NOW***. Business will be an added bonus.

Job Description

Technical Requirements:

• A seasoned technologist that has worked in environments with these tools:

• Unix
• Windows
• Java
• Networking
• Cloud
• Databases (Oracle, MySQL, MS SQL Server)
• Applications (JIRA, Tableau, Xenosoft, Geneva, Vertex, Cadebill, Tigerpaw)
• SaaS - SalesForce, SalesCloud, Oracle Fusion Financials.

Core Responsibilities:

• Facilitates communication between staff, management, vendors and other technology resources within the organization.
• Leads multiple information and communications systems and projects, including voice, data, imaging and office automation.
• Coordinates the back office computer operations of the information system, including local area networks and wide-area networks.
• Designs, implements and evaluates the systems that support end users in the productive use of computer hardware and software.
• Develops and implements user-training programs.
• Oversees and evaluates system security and back-up procedures.
• Participates in departmental performance reviews.
• Builds, mentors and motivates staff for optimal work performance.
• Researches and implements new and emerging technologies and services that will enhance the Company's overall business performance.
• Responsible for identifying service vendors, negotiating contracts and change orders and implementing new systems or procedures.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our innovative technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education:

Bachelor's Degree
While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience:

10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.