As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
rain other field engineers and customers in the solutions.
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BS Degree in Sciences (STEM degree)
Strong logical troubleshooting skills
4+ years' experience with spectroscopy instrumentation (ICP-MS, ICP-OES, MP-AES, AA, FT-IR, UV-VIS)
Hands-on maintenance, installation, and repair experience with analytical instruments is desirable
Knowledge in environmental, geological, and metallurgical analysis applications is highly desirable
Strong customer relationship skills
Availability for up to 25% travel, including overnight stays
Compliance with site access requirements, including medical information, drug testing, or background checks