IVR/PBX Developer

Job Description:
Need 5+ years in the following:

• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
• Knowledge of PBX architecture, telecommunication network services, and contact center systems.
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
• Strong understanding of contact center operation, including key metrics and workforce management needs
• As well as experience with management and development of speech recognition systems and grammars
• Working Knowledge of Genesys Cloud is a plus.

Required Skills : Must Haves: • Cloud-based Telephony experience - ideally Genesys Cloud, open to others • IVR experience • PBX, VoIP knowledge • Object oriented programming experience - Java, should know how to write and call APIs Day to Day: • Support road mapping for the cloud migration & the future of the solution - ideally looking for someone who has experience with multiple cloud-based systems and can provide guidance • Support the migration effort o Writing and consuming new APIs - Java based o Design and development of complex IVR systems
Background Check :Yes
Notes :
Selling points for candidate :
Project Verification Info :Client Letter: Will Provide"
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :0011258 | Delta Dental of Michigan
Master Job Title :
Branch Code :