User Experience Designer/Service Designer (Senior)

Responsibilities:

Bring best practices in human centered design to support initiatives across the state to holistically improve users’ end-to-end experiences with state services. Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies. Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes.

Requirements:

Required Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other relevant technical degrees
• 5 years experience in user experience and service design