Application Support and Server Engineer

La Rabida Children’s Hospital

Application Support and Server Engineer

La Rabida Children’s Hospital is hiring a full-time Application Support and Server Engineer for our Information Services Department in Chicago, IL.

La Rabida Children’s Hospital is the only hospital of its kind in Chicago. As an acute care specialty hospital, we focus on treating those with complex medical conditions, chronic illnesses, developmental disabilities, abuse, and trauma. La Rabida is a place unlike any other. We understand the needs of families with children battling the most serious or complicated conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education, and support, helping families face their unique obstacles head-on.

La Rabida offers rewarding job opportunities across a wide array of clinical, administrative, and support service functions. If you’re ready to work for an organization where caring is a way of life, you’ve come to the right place.

Job Summary:

Reporting to the CIO, the server engineer is responsible for implementing, testing, optimizing, maintaining, and supporting network equipment and connections, servers, desktop computers, peripherals, remote access equipment, and laptops. The server engineer maintains servers as well as personal computer-based operating systems software, applications software, and a variety of hardware devices. The server engineer will also function as the system administrator to ensure access to all application systems. Monitors and maintains the efficiency of our software applications. Troubleshoots software applications to resolve all user issues quickly and optimally.

Essential Functions

Computer Equipment Configuration and Setup

• Install, maintain, and support PC-based applications software (MS Office, Windows, etc.).
• Configure, install, and test PC upgrades to ensure that PCs perform adequately.
• Provide technical support for office moves requiring equipment moves, rewiring, and reconfiguration.
• Configure, test, procure, install, and support personal computers and related equipment; maintain laptop computers.
• Install, test, and train users in the use of remote connectivity software and procedures.

Server Support

• Configure, procure, install, test, and support file and application servers (Exchange, Intranet, etc.) and related equipment.
• Install, maintain, and support server environment (Windows Server, Active Directory, etc.).
• Work as LAN administrator updating and upgrading network-based applications.
• Implement and test server-based software upgrades.
• Perform operating system and application software upgrades for servers including virtualization.
• Configure, install, test, and support data communication devices related to server use and operation.
• Responsible for systems backup, data integrity, and disaster recovery.
• Provide support for server-based storage (SAN).
• Responsible for the operation and maintenance of Exchange services (email).
• Ensure virus protection is maintained in all servers and desktops.
• Responsible for maintenance of intranet.
• Enhance professional growth by attending in-services, educational programs, workshops, and seminars.
• Assist with projects as they relate to servers and peripheral upgrades and implementations.

User Support

• Provide level-two Help Desk support for problem calls from end users. Resolve hardware and software problems, document resolutions through the problem tracking system.
• Provide basic PC-based software support and training to end-users.
• Provide technical support to satellite locations.
• Participate in meetings and on committees as directed by management.

Application Support

• Perform analyses on software application functionality and suggest improvements.
• Ensure effective front-end and back-end functionality of applications.
• Consult with 3rd party teams and internal users to improve application performance.
• Provide front-end support to clients and colleagues in other departments.
• Establish the root causes of application errors.

Additional Functions

• Perform other duties as assigned.

Competency Assessments

• Maintain required job skills, professional competencies, current licensure, certification, and ongoing education required of job, as applicable.

What we need from you:

• Education: Bachelor’s degree in computer science and (4) years work experience preferred. Associate’s degree in IT related area of study and 5-7 years work experience required.
• Related Work Experience: Four or more years maintaining and supporting Microsoft server environments and system administration with Active Directory, Server 20xx, Exchange, and related products and tools.
• Experience in backup, restore, and disaster recovery. Knowledge of PC imaging and application packaging.
• Experience maintaining PC environments and problem resolution under Microsoft Windows and Office suites.
• Licensure / Certification: CompTIA Network+, A+, Kronos Systems, Microsoft and/or VMware Certification.
• Must possess keen interpersonal communication skills to interact with users, customers, and vendors.

What you will receive:

• Competitive Salary
• Comprehensive Medical, Dental and Vision Coverage
• Pet Insurance
• Flexible Spending Account (FSA)
• Life & Disability Insurance
• Retirement Savings Plan & Matching
• Employee Assistance Program (EAP)
• Generous Paid Time Off & Holidays
• Free Parking
• Generous Continuing Education Time and Funds
• Weekly Individual Reflective Supervision and Monthly Group Reflective Supervision

La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer.

Conditions of Employment: Required to demonstrate full vaccination status for Coronavirus Disease 2019 (COVID-19) with a Food and Drug Administration (FDA) authorized or FDA-approved COVID-19 vaccine; OR qualify for a reasonable accommodation for an exemption from vaccine requirements based on a medical disability or because of a sincerely held religious belief. Additional information and instructions regarding how to request a reasonable accommodation will be provided on request at the time of selection.