Lead Azure Devops Engineer
Year Of Experience: 8+ Years of experience in the IT industry with 4+ years as a support lead
Location: Milwaukee, WI (Hybrid Model)
Visa Type: All Visa applicable except H1B
Employment Type: W2
Duration: Long Term
Job Description:
Drive customer satisfaction through excellent support.
Be able to establish strong customer rapport, mine the account and generate new leads.
Be the first point of contact for escalations.
Engage in technical discussions with stakeholders (DevOps, IaC, DevSecOps).
Work closely with the offshore Program Manager on all aspects of the project.
Understand the application and DevOps architecture at a high level to assess the complexity of customer issues.
Create, maintain and institutionalize operational runbooks, SoPs, Knowledge base and hand-over process.
Review all technical support-related processes and documentation for continuous improvement.
Ensure support team goals and SLAs are met. Define and implement continuous improvement in SLAs.
Assist in the creation of team KPIs as well as monitor and report on results.
Drive triage and reporting process.
Guide and coach the team on efficient debugging and troubleshooting.
Participate in timely resolving SEV1/2 incidents and be responsible for sending regular status reports.
Maintain best practices on managing systems and services across all environments.
Maintain project data & ensure status reports are created regularly.
Job Responsibilities:
8+ Years of experience in the IT industry with 4+ years as a support lead.
Knowledge and experience in all Phases of Software Development Life Cycle (SDLC), Software Configuration Management (SCM), Continuous Integration (CI), Continuous Deployment (CD), Cloud Implementations and configurations.
Experience with git workflows, and best practices of storing/managing infrastructure as code in version control systems.
Ability to ideate and generate new revenue streams for GL.
Ability to clearly communicate with Business representatives of the client, mapping technical factors to corresponding business outcomes.
Strong problem-solving and communication skills.
Knowledge of common operating systems (Linux / Windows), networking, Azure infrastructure, etc.
Strong analytical skills to investigate and resolve customer issues/escalations.
Experience with Service management and ticketing tools (JIRA/SNOW service desk), incident and problem management.
Ability to work with offshore teams to provide a seamless experience and meet customer expectations.
Proven people management and leadership skills.
Good knowledge of ITIL practices.
Experience in supporting large enterprise systems and their DevOps systems.
Able to multitask efficiently under time pressure.
Hands-on experience on Azure Cloud Platform (especially Azure Framework and VM services, container-related ASK Services).
Knowledge of shell scripting and automation.
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